GBSC Site Lead

Key Responsibilities

• Lead the GBSC Pune site, overseeing its overall management, culture, and success
• Translate GBSC’s global strategy into site-level priorities that align with Mastercard’s enterprise objectives
• Act as the primary connection between global GBSC leadership and local teams, ensuring clear communication and alignment on goals, performance, and change initiatives
• Foster an inclusive, high-performing culture that reflects Mastercard’s values of collaboration, innovation, and belonging
• Drive engagement, learning, and development programs to strengthen employee experience, retention, and growth
• Partner with HR and leadership teams on workforce planning, onboarding, and talent management to meet evolving business needs
• Monitor site performance and employee experience through key operational and cultural metrics
• Serve as the escalation point for operational risks, compliance issues, and facilities matters, maintaining adherence to global standards
• Represent the GBSC Pune site with internal and external stakeholders, including Mastercard’s regional leadership and strategic partners
• Promote collaboration across business units and support the integration of new services or functions into the GBSC model
• Act as a visible ambassador of Mastercard and the GBSC within the Pune community, fostering pride and engagement across the site

Qualification & Requirements

• Proven experience leading large-scale operations or shared services centers in a multinational environment
• Strong leadership presence with the ability to inspire, influence, and engage teams across levels and functions
• Excellent communication and stakeholder management skills; able to represent the organization effectively with senior leadership and external partners
• Strong understanding of operational governance, compliance, and business continuity management
• Demonstrated success driving site-level strategy execution, performance improvement, and organizational change
• Deep commitment to building culture, inclusion, and employee experience
• Ability to navigate a complex, matrixed environment with global interdependencies

Benefits

No information available.