GBS Transition Manager

Key Responsibilities

• Own transition methodology and framework
• Develop and execute transition plans within the GBS transitions.
• Coordinate with various stakeholders to ensure alignment with project objectives and timelines.
• Identify potential risks and develop mitigation strategies to ensure a smooth transition process.
• Lead change management efforts, including communication plans, training programs, and stakeholder engagement activities.
• Provide regular updates and reports on transition progress to key stakeholders.
• Monitor and track transition deliverables to ensure adherence to quality standards and timelines.
• Provide post-transition support to address any issues or concerns that arise during the post-implementation phase.
• Collaborate with cross-functional teams to address technical challenges and dependencies.
• Continuously improve transition processes and procedures to enhance efficiency and effectiveness.

Qualification & Requirements

Key skills for this role:

• Project Management: strong project management skills to plan, coordinate, and execute transitions effectively. This involves owning the transition methodology & framework, creating project plans, defining timelines, allocating resources, and monitoring progress.
• Change Management: understand the impact of the transition on various stakeholders and implement strategies to manage resistance to change. This involves communication plans, training programs, and stakeholder engagement activities.
• Risk Management: Identifying potential risks and developing mitigation strategies is crucial. Need to anticipate obstacles and develop contingency plans to ensure a smooth transition process.
• Technical Knowledge: Depending on the nature of the transition, a global understanding of the impacts of IT implementation, business processes and organizational restructuring.
• Collaboration and Communication: work closely with various teams, departments, and external partners to coordinate activities and ensure alignment with project objectives. Effective communication skills are essential for conveying expectations, providing updates, and resolving issues.
• Quality Assurance: Defining and ensuring the quality of the transition deliverables. Establish quality standards, conduct reviews, and implement corrective actions to maintain the desired level of quality throughout the transition process.
• Post-Transition Support: Provide support after the transition is complete to address any issues or concerns that arise during the post-implementation phase. This may involve troubleshooting, addressing user feedback, and fine-tuning processes as needed.

Education And Experience

• Bachelor’s degree, Master’s degree or relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience as a Transition Manager (5-10 Years), with a strong background in project management and change management.
• Solid understanding of transition management principles, methodologies, and best practices.
• Technical expertise in areas within GBS business processes preferred.

Must-have Skills

• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Experience working with cross-functional teams and external vendors.
• Proficiency in project management tools and software (e.g., Microsoft, Google, Jira).
• Ability to connect people and connect with people
• Good communication (ex: clear communication plan)
• Proactive with a high level of initiative and autonomy in the day to day organization
• Jira tool knowledge (preferable)

Must-have Language Skills

• Fluent in English (both written & spoken)

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…