GBS Transition Manager (PM focus)

Key Responsibilities

Transition Management

• Own and evolve the transition methodology and framework for GBS.
• Develop and execute detailed transition plans for GBS-related migrations and transformations.
• Coordinate with business stakeholders to ensure alignment with overall project objectives and timelines.
• Identify and manage risks throughout the transition lifecycle and define mitigation strategies.
• Provide post-transition support, ensuring smooth stabilization and adoption.
• Continuously improve transition processes to enhance quality, efficiency, and scalability.

Project Management

• Apply end-to-end (E2E) project management standards in the delivery of transformation initiatives.
• Develop business cases, manage project budgets, and evaluate costs/benefits and feasibility.
• Monitor project progress and take corrective actions when necessary.
• Lead mid to large-scale projects across the GBS organization, ensuring adherence to scope, schedule, and quality.
• Manage both internal and external stakeholders and provide regular project updates.
• Use project management tools (e.g., MS Project, Jira, Google Suite) to drive delivery excellence.

Change Management & Demand Management

• Drive change management efforts including communication, stakeholder engagement, and training plans.
• Collaborate with GBS leaders to assess change impacts and ensure adoption of new processes or systems.
• Understand, anticipate, and influence service demand in alignment with capacity management.
• Track and evaluate change effectiveness and propose adjustments based on feedback and data

Additional information:

• Location : Portugal
• Working model : hybrid. 1 day per week at the Lisbon office when Lisbon based, 2 days per month at the Lisbon office if based outside Lisbon area

Qualification & Requirements

Key Skills For This Role

• Project Management: Proven ability to lead and deliver complex projects with a structured approach, including planning, execution, and monitoring using project management tools and best practices.
• Transition Leadership: Expertise in coordinating service transitions and transformations across functions, with strong control over timelines, quality, and resources.
• Change Management: Experience in managing organizational change, developing communication and training plans, and working across geographies and business functions.
• Risk Management: Skilled in identifying transition and project risks, building mitigation strategies, and managing uncertainty.
• Stakeholder Management: Ability to work closely with various teams, departments, and vendors to ensure alignment and resolve challenges effectively.
• Technical Understanding: Good knowledge of GBS processes, and understanding of IT, business process implementation, or restructuring impacts.
• Quality Assurance: Define quality standards and implement reviews to maintain excellence across project and transition deliverables.
• Post-Transition Support: Ensure business continuity post-implementation through structured support and feedback loops.

You will bring:

• Bachelor’s degree required; Master’s degree or relevant certifications (e.g., PMP, Scrum Master, ITIL) preferred.
• 7–10 years of experience in transition and project management roles within GBS or multinational environments.
• Proven track record in managing complex, cross-functional programs and projects.
• Experience with transformation, process improvement, and technology implementation projects is highly desirable.
• Experience with Agile/Waterfall methodologies.

Must-Have Skills

• Strong project and transition management capabilities
• Excellent communication, interpersonal, and stakeholder management skills
• Proactive, organized, and self-driven, with a high level of initiative
• Strong problem-solving and analytical thinking
• Financial acumen and experience managing project budgets
• Experience working in fast-paced, multicultural environments
• Proficiency in project management and collaboration tools (Microsoft, Google Suite, Jira)
• Ability to connect people and foster collaboration

Nice-to-Have Skills

• Jira knowledge (preferred)
• Experience managing external vendors
• Experience in shared services/GBS environment
• Fluent in English (written and spoken)
• Willingness to travel (domestic or international) as required

Benefits

You will get:

• Competitive salary and benefits package
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Free well-being sessions (physical and psychological)