GBS Transformation & Portfolio Partner Lead

Key Responsibilities

Transformation Leadership

• Manage the coordination and delivery of transformation initiatives across the GBS scope.
• Ensure alignment of transformation outcomes with enterprise strategy and business objectives.
• Lead cross-functional teams to drive change readiness and adoption.

Portfolio & Programme Governance

• Establish and maintain robust governance frameworks for GBS programmes and portfolios.
• Oversee initiative prioritisation, funding allocation, and business case evaluation.
• Ensure transparency and accountability across the transformation portfolio.

Value Realisation & Reporting

• Track and report on value delivery across transformation initiatives.
• Develop and maintain dashboards to monitor KPIs, ROI, and strategic impact.
• Partner with finance and business units to validate benefits and ensure sustainability.

Transition Management

• Develop and execute transition plans to support the migration of processes, systems, and teams during transformation.
• Manage risks and stakeholder engagement to ensure smooth adoption of new ways of working.

Project Delivery and Business Analysis

• Oversee the end-to-end delivery of transformation projects, ensuring objectives are met on time and within budget.
• Conduct business analysis to identify requirements, assess impacts, and support solution design for GBS initiatives.

Process Governance including Risk & Controls

• Establish and maintain process governance frameworks, including risk identification, mitigation strategies, and control mechanisms.
• Monitor compliance with internal policies and external regulations across GBS processes.

Process Document Management

• Develop, maintain, and govern process documentation to ensure accuracy, accessibility, and compliance.
• Implement document management standards and tools to support continuous improvement and knowledge sharing.

Qualification & Requirements

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 8+ years of experience in transformation, program management, or shared services leadership.
• 8+ years of experience in global services, shared service and outsourcing.
• Bachelor’s or master’s in a relevant field.
• Experience of leading a portfolio of programmes with over €20 million value realisation, involving suppliers, vendors, and internal stakeholders.
• Strong understanding of process excellence, governance, and performance management.
• Excellent communication and stakeholder management skills.
• Customer-focused approach to planning and delivery.
• Experience with research, analysis, and project management (Agile or traditional frameworks).

Benefits

No information available.