GBS (Senior) Project Manager

Key Responsibilities

Project Management:

• Apply standard E2E approach in the transformation projects, to ensure the plan realization.
• Formulate the E2E Transformation project plan, in accordance with the goals and timing, set by management; specifies the manning of the project, resources required, anticipated costs, risk assessment and quality standards to be used.
• Develop business cases and controls the project budget and project progress, evaluates all project initiatives as to feasibility, costs/benefits and added value, takes corrective actions when necessary and generates adequate reporting.
• Leads the E2E Transformation project, within the project budget and program strategy, in terms of quality, money, time, information and organization, monitoring progress and managing external resources.
• Manage both internal and external stakeholders effectively. Communicate project status, risks, and issues effectively and manage expectations.

Demand Management:

• Responsible for understanding, anticipating and influencing customer demand for services.
• Work with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.
• Responsible for the successful completion of all Demand-related tasks.
• Change Management:
• Develop and implement change management strategies and plans to support global transformation initiatives led by Global Business Services, including technology implementations, process improvements, and organizational restructuring.
• Partner with GBS leaders to assess change impacts, develop change management plans, and execute change management activities to drive adoption and minimize resistance across diverse global stakeholders.
• Create and deliver comprehensive communication plans and materials to effectively communicate change initiatives, progress, and impact to employees, leaders, and external partners.
• Monitor and measure the effectiveness of change management initiatives, collecting feedback and data to assess adoption rates, identify areas for improvement, and make recommendations for future initiatives.

Qualification & Requirements

You will bring:

• Bachelor’s degree in project management, Business Administration, Engineering, or a related field.
• A master’s degree or PMP certification is preferred.
• Proven experience of minimum 7-10 years of progressive work experience in mid to large scale projects.
• Scrum Master certified (Desirable).
• Technical expertise in areas within GBS preferred.

Must-have skills

• Excellent project management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment and to manage multiple projects simultaneously and prioritize tasks effectively.
• Experience working with cross-functional teams and external vendors.
• In-depth knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft, Google).
• Ability to connect people and connect with people.
• Financial acumen and experience managing project budgets.
• Proactive with a high level of initiative and autonomy in the day-to-day organization.

Nice-to-have skills

• Jira tool knowledge (preferable)
• Must-have language skills
• Fluent in English (both written & spoken)
• Ability to travel, domestic or international, as required

Benefits

• Competitive salary and benefits package
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Free well-being sessions (physical and psychological)