GBS Regional Lead

Key Responsibilities

During transition and ramp-up:

• Leading the regional transition and knowledge transfer, ensuring successful onboarding of processes into the Portugal site.
• Collaborating with global PMO to track project milestones, report progress, and mitigate risks.
• Managing regional capacity planning, hiring, training, and readiness reviews.

Once in steady state:

• Leading and developing functional managers (O2C, R2R, etc.) and their respective teams.
• Acting as the key escalation point for service delivery performance, compliance, and stakeholder alignment.
• Ensuring SLA adherence, process optimization, and operational resilience.
• Supporting automation and digitalization initiatives including RPA, dashboards, and process improvement tools.
• Providing leadership visibility into performance through governance routines and data-driven insights.

Qualification & Requirements

• 10+ years of experience in shared services, finance operations, or global business services.
• 4–5+ years of experience in people leadership, including mid- to senior level stakeholder management.
• Proven experience managing operations in a hub-and-spoke GBS model.
• Demonstrated success in transitions, change management, and stakeholder communication.
• Experience working in a matrix and multicultural environment.
• Solid understanding of SAP, automation platforms (e.g., RPA), and data visualization tools (e.g., Power BI).
• Fluent in English; Portuguese preferred; other European languages are a plus.
• Strong leadership, problem-solving, and analytical skills with a hands-on, strategic mindset.
• PMP, Prince2, or Lean Six Sigma certifications are a strong plus.

Benefits

• A key leadership opportunity in a high-impact, global transformation initiative.
• Strong backing from a reputable international group with decades of experience.
• Competitive compensation package.
• A collaborative, inclusive, and flexible work culture with room for personal and professional growth.