GBS R&D Services – Process and Service Design Director

Key Responsibilities

• Build opportunities for collaboration with Alexion R&D and GBS collaborators.
• Initiate arguments for new demand or services delivery.
• Design service offerings and operating models aligned with GBS standards.
• Ensure alignment of Alexion R&D services with GBS standards through collaboration with the GBS Service Enablement team.
• Design services within the GBS BCP framework, ensuring controls and governance standards with the GBS Risk and Controls team.
• Collaborate with capability teams to design solutions meeting business needs effectively.
• Align Alexion R&D opportunities with existing capabilities across GBS.
• Engage third-party experts for operating model design when required.
• Ensure appropriate support from AZ enabling functions in proposed operating models.
• Lead the transition into BAU of GBS capability to support Alexion R&D where applicable.
• Share regular updates on project progress with key collaborators.
• Manage relationships with senior-level collaborators to ensure satisfaction and engagement.
• Represent GBS in strategic R&D planning sessions and contribute to organizational development initiatives.
• Promote AstraZeneca principles in engaging with customers.
• Act as an ambassador for GBS in all interactions.

Qualification & Requirements

Essential Skills / Experience

• Proven experience in a service design role within a shared services or GBS environment.
• Experience of working in a global pharmaceutical organisation, and robust understanding of the drug development life-cycle and R&D processes.
• Excellent understanding of latest developments in technology and analytic capabilities (e.g. Artificial intelligence).
• Demonstrates strong strategic and analytical skills to translate business strategies into compelling arguments and actionable plans.
• Demonstrated ability to lead and influence in a matrix organization, with strong collaborator management skills.
• Excellent communication skills, with the ability to engage and inspire diverse teams.
• Strong commercial competence and understanding of business operations.
• Ability to work effectively across cultures and geographies, fostering an inclusive and collaborative work environment.
• Experience in developing and implementing GBS capabilities.
• Understanding industry guidelines and benchmarks in shared service.

Desirable Skills/Experience

• Comprehensive understanding of the GBS space as well as the clear understanding of the external marketplace (current & future) to shape new opportunities. Experience in both Captive and BPO.
• Experience in the rare disease pharmaceutical market.
• Experience working with Contract Research Organisations (CROs).
• Experience in transformation programmes, with a significant technology driven element.
• Experience in driving process improvements and managing service delivery in a complex organizational setting.

Benefits

No information available.