GBS Project Services – Change Director

Key Responsibilities

• Team leadership – provide effective leadership to a team of project directors and project service leads, fostering a culture of collaboration, excellence and continuous improvement.
• Business development – identify and develop new opportunities to deliver savings and successful outcomes to internal customers.
• Quality assurance – implement and maintain quality control processes to ensure delivery of high-quality services aligned with best practice.
• Customer service – build and maintain strong relationships with internal customers, understanding business challenges and collaborating to develop and implement solutions, ensuring our services delight our customers.
• Project management – provide leadership to multiple projects, ensuring timely delivery and quality outcomes.

Qualification & Requirements

Essential Skills/Experience

• Bachelor’s Degree
• Proven track record of managing large projects in a global organization.
• Management consulting experience
• Experience in building high-performing teams through effective recruitment and professional development
• Comfortable and skilled in operating in a complex operational matrix organization across diverse, global teams
• Experience in relationship management, across both relationship development, maintenance, and ability to understand internal political influence
• Excellent customer service and business acumen with sensitivity to internal and external political/economic environment
• Significant experience and skill presenting in front of C-suite/executive level clients through written and verbal channels

Desirable Skills/Experience

• Project Management Certification
• Change Management Certification
• Pharmaceutical or equivalent global & complex organization experience; experience of working within a quality and compliance environment and application of policies, procedures and guidelines.

Benefits

No information available.