GBS ITS SAP COE Sustain : Integration Lead

Key Responsibilities

• Lead Application Maintenance and Development activities, ensuring seamless integration between S/4HANA and internal/external systems using SAP Business Technology Platform Integration Suite (IS).
• Lead L2/L3 support for integration interfaces and middleware components.
• Validate and Architect the Integration design and Solutions
• Manage incident resolution, root cause analysis (RCA), and defect remediation.
• Provide governance for enhancements and Recommend Best Practices.
• Ensure SLA adherence and optimize interface performance.
• Lead and mentor the integration team members.
• Provide effort estimation, resource planning, and status reporting
• Collaborate with functional and technical teams for end-to-end delivery

Secondary

• Coach and mentor integration developers; perform design/code reviews and promote best practices.
• Drive automation for build and deployment (CI/CD) of integration artifacts.
• Partner with Basis, Security, and Data teams on performance tuning, identities, and data quality controls.
• Lead complex cutovers and hypercare for integration-heavy releases.
• Evaluate emerging SAP/BTP integration capabilities and recommend adoption roadmaps.
• Contribute to vendor RFPs and SoW reviews for integration tooling and services.

Qualification & Requirements

Key Performance Indicators: Interface availability and performance SLAs (throughput, latency, error rate).

• Defect density and mean time to detect/resolve (MTTD/MTTR) for integration incidents.
• Deployment success rate and lead time for changes (CI/CD).
• Reusability/adoption of standardized integration assets and APIs.
• Compliance with security and data governance controls (e.g., SoD, PII handling).

Qualifications, experience, know-how, and skills critical for success:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 12+ years of SAP integration experience, with at least 4+ years on SAP BTP Integration Suite.
• Strong experience integrating SAP S/4HANA with SAP and non-SAP systems.
• Hands-on expertise in BTP-IS, API Management, and middleware architecture.
• Experience in SAP S/4HANA-BTP-IS Integration, Development & Maintenance of environments.
• Proven experience in leading offshore teams and Co-Ordinating Onsite and near-shore teams.
• SAP BTP or Integration Suite certification (MUST).

Important personal qualities:

• Customer-centric, outcome-driven, and pragmatic.
• Strong leadership and coaching capability.
• Analytical and structured problem solver; attention to detail with a quality mindset.
• Excellent communication and stakeholder management across business and IT.

Other specialized knowledge:

• SAP PI/PO, SAP Cloud Integration (CPI), SAP BTP Integration Suite (API Management, Event Mesh, Integration Advisor).
• EDI Integration experience dealing with ANSI X12, EDIFACT, EDICOM. Dealing with 3PL integrations.
• Experience using Groovy Script and JavaScript.
• API-first and event-driven integration patterns; security (OAuth2, SAML, TLS/SSL).
• IDoc/RFC/ALE, OData/REST/SOAP; message mapping, error handling, retries, and monitoring.
• DevOps/CI-CD for SAP integration artifacts; Git, Jenkins/Azure DevOps, transport automation.
• SAP ChaRM or Cloud ALM for change and transport control
• SAP S/4HANA and 3rd Party integration (IDoc, OData, SOAP, RFC, REST, EDI)
• Life Sciences Industry experience (preferred).
• Exposure to GXP standards.
• Fluent English; additional European language a plus.
• Proficiency with SAP Solution Manager/Cloud ALM, Interface Monitoring (e.g., SAP Application Interface Framework/PAI), and log/metric tools; working knowledge of Azure/AWS services for connectivity.
• S/4HANA core processes (O2C, P2P/S2P, M2D, R2R), SAP Ariba, SuccessFactors, and common non-SAP SaaS endpoints.

Willingness to work with global teams across time zones; occasional travel; support critical releases as needed.

Benefits

No information available