GBS HR Service Line Director for France

Key Responsibilities

Stakeholder Relations

• Act as the main HR contact for the CHRO France and their teams, developing strong relationships to align HR services with business needs.

Operational Management

• Ensure excellence in HR services, meet SLA and KPI targets, and implement continuous improvements for:
  • HR Service Desk
  • HR Data Management
  • Payroll
  • Training Administration (for a scope of 27,000 employees

Transformation Leadership

• Lead the implementation of transformation initiatives within the French GBS scope, including:
  • Target Operating Model
  • HR Service Desk
  • HR Data Management
  • Payroll
  • Training Administration Ensure operational implementation and change management

GBS Culture and Sense of Belonging

• Promote and embed the GBS culture and sense of belonging within the French scope, in line with the organization’s cultural values and objectives.

Optimization

• Collaborate with Global Process Owners (GPOs) and the local CHRO to optimize HR processes and systems.

Team Management

• Supervise GBS Activity Managers, develop and support your team (over 200 employees) to ensure high-quality HR operations. Ensure skill development and training of teams.

Budget Management

• Manage the profit and loss account of GBS HR services in your country/region, and ensure financial performance and cost optimization (annual OPEX budget over €30M).

Reporting

• Report to the GBS HR Service Line Director, while maintaining a functional link with the regional CHRO France

Key Interfaces:

• Global Head of GBS HR Services
• Regional CHRO and HR teams
• Regional and global GBS HR teams
• GBS expert teams (HR, Finance, Procurement, etc.)
• Business and functional stakeholders in France and at Group level

Qualification & Requirements

• Degree in HR, management or related field (Master’s preferred)
• Proven experience in HR leadership, ideally in a shared services and multisite environment
• Strong expertise in leading HR transformation projects, with the ability to align HR services with business challenges
• Demonstrated skills in change management, communication, and team support, embodying the group’s values (EWOL, EWOW)
• Ability to work in agile mode, manage via KPIs, and drive continuous improvement
• Financial skills to manage a budget and optimize performance
• Excellent command of French and English, both written and spoken
• HR certifications (SHRM-SCP, CIPD…) appreciated
• Proficiency in HR tools and shared service platforms (e.g., Workday, SAP).

Benefits

No information available.