GBS Finance Global Lead

Key Responsibilities

Service Management

• Manage global operations across the in-scope service lines.
• Provide operational oversight for company managed services and partners for to ensure delivery, transformation and strategic objectives are met.
• Support the implementation and enhancement of financial systems to support in-scope processes, ensuring data integrity and providing user training for effective system utilization.

Continuous improvement management

• Create culture of continuous improvement and serve as champion and strategic advisory to teams on opportunity identification, design, and issue resolution within service line. Actively drives stakeholder alignment and resourcing to support teams.
• Drive implementation of standard operating procedures and process harmonization across business units and across managed services.
• Develop & deliver on key SLAs/KPIs, manage performance metrics, and drive operational excellence through continuous improvement initiatives
• Identifies opportunities to standardize and improve operational processes
• Conducts ad hoc projects and unusual or complex assignments, supporting multiple projects in a time sensitive environment.

Transformation roadmap

• Work closely with GPO’s and other end to end Finance processes to design, transform, integrate and deliver on global GBS Finance processes partnering with regionals. Provide input into tech & process standardization roadmap and requirements
• Lead talent, change management and engagement for transformation projects.
• Support digital transformation efforts to drive efficiency.

Governance & Stakeholder management

• Act as the primary point of contact for global business stakeholders to understand service needs and expectations.
• Develop and maintain effective governance models to ensure service quality and compliance.
• Align with Finance function (Tax, Treasury, Controllership, etc.) to ensure end to end Finance coordination
• Represent GBS Finance Global Operations at global and regional forums and provide relevant input into global approaches for both operations and transformation roadmap

Talent and Leadership

• Drive strong performance management of teams across local and regional teams.
• Sponsor and lead Finance and GBS Finance community engagement and stakeholder engagement within hub

Qualification & Requirements

• Bachelor’s degree in business, Operations, Finance, or related field; master’s preferred.
• 10 years of leadership experience.
• Strong understanding of GBS operating models, cross-functional service delivery and transformation experience
• Experience leading and managing within a multicultural environment.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) and digital tools (e.g., ERP systems, RPA platforms).

Preferred

• Global mindset with fluency in multiple languages.
• Prior experience in implementing GBS transformation.
• Strong data analytics and reporting capabilities.
• A professional certification such as CPA, CMA, or equivalent is highly desirable.
• Understanding of financial reporting requirements and standards (e.g., IFRS, GAAP).

Benefits

No information available.