GBS Applications Delivery Head
Sodexo
APAC/Oceania, India, Mumbai
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Global
Workplace
100% in office
Functions
IT
Procurement
Supply Chain
Reports to
VP, GBS Technology and Transformation
Level
N-2
Travel Max:
0%
Posting Date
05-23-2025
Description
If you’re passionate about transforming Tech, Data & Digital Information and making a positive impact on a global scale, we invite you to join us on this exciting journey.
Key Responsibilities
- Plan and manage transitions across all regions and provide overall governance
- Manage all the RUN service delivery operations for Applications across all regions with close collaboration with regional teams
- Manage all escalations, review all customer reports, analyze all SLAs/RCAs and drive continuous service optimization
- Monitor, mitigate risks and act on dependencies
- Ensure best practices are implemented across regions
- Monitor and manage all vendor delivery commitments, provide relevant reporting, and manage all key stakeholder meetings
- Be the link between Vendors and all Regional Application Teams, ensure close collaboration
- Ensure all contractual obligations are met by vendor
- Work with different disciplines (Finance, IT, Business & Operations, External Vendors)
- Align with PMO and VMO teams for reporting and managing vendor escalations.
- Consolidate and communicate all regional priorities and drive commonality and consistency
- Manage Application service delivery team
- Drive capacity and capability building for Applications.
- Ensure compliance with procedures and methods of quality assurance and IT security
Qualification & Requirements
- Engineering degree
- 18+ years of proven experience in Transition and Service Delivery of Applications portfolio, project management and project coordination within a large IT organization
- Proven strong track record with a minimum of 10+ years’ experience in managing RUN service delivery
- Proven experience of manage managing partners for large transitions and service delivery
- Strong experience in driving optimization and service optimization
- Good knowledge of techniques like SAP, Salesforce, CRM, Microsoft technologies, Cloud etc
- Hands on experience in waterfall and agile delivery methodologies
- Strong understanding of Tech, Data & Digital fundamentals
- Previous experience in implementing transformation initiatives in an environment involving organizational change
- Ability to develop and tailor communications as appropriate.
- Excellent communication, leadership, team management and organizational skills.
- Preferable to have PMI, ITIL, Cloud certifications
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Sodexo
Industry
Catering & Food Service Contractors
Revenue
$18.79B
Employees
412,088
Fortune 500 Rank
#167
Global 500 Rank
NA
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