Functional & Process Change Management Lead (Director) – GBS & ERP

Key Responsibilities

Business Process Redesign & Standardization

• Lead end-to-end process redesign across key business process towers impacted by the ERP and GBS transformation
• Partner with Global Process Owners, functional leads, and business stakeholders to document current-state and future-state processes aligned to ERP best practices and GBS standards
• Resolve process harmonization issues across business units, geographies, and legacy system environments

Functional Configuration Validation & Business Requirements

• Translate business process requirements into clear functional requirements for ERP configuration
• Act as the business voice in design and configuration discussions, ensuring the solution reflects operational needs while supporting fit-to-standard principles
• Manage and govern the functional gap log, ensuring issues are assessed, prioritized, and resolved through the appropriate path

GBS Process Transition & Operating Model Embedding

• Partner with the GBS Transition Lead and Global Process Owners to define the detailed transition approach for each GBS service tower
• Develop and document SOPs, RACI frameworks, SLA methodologies, and exception management procedures for transitioned processes
• Design interim controls and bridge solutions to maintain business continuity during the transition period

User Acceptance Testing (UAT) Ownership & Functional Sign-off

• Lead the end-to-end UAT program for the ERP implementation
• Develop business-led test scenarios and scripts covering core flows, exceptions, integrations, and critical period-end processes
• Oversee integration testing and parallel run activities to confirm operational readiness ahead of go-live

Cutover Planning, Execution & Hypercare Process Stabilisation

• Develop and manage the functional cutover runbook, covering activities, ownership, timing, and dependencies
• Lead post go-live hypercare from a process perspective, ensuring rapid issue resolution and stabilization
• Track process health, compliance, and control effectiveness at 30, 60, and 90 days post go-live

Qualification & Requirements

Qualifications

• Bachelor’s degree in Finance, Business Administration, Engineering, Information Systems, or a related field
• MBA or relevant ERP or business process certifications are an advantage
• Experience supporting GBS or shared services process transitions is preferred
• Familiarity with process mining tools such as Celonis or Signavio is a plus

Required Skills

• 10 to 15+ years of experience in ERP business process management, functional analysis, or enterprise systems transformation
• 5 years in a senior functional lead or process change role on large-scale ERP transformation programs
• Experience in FMCG, consumer goods, or similarly complex multi-entity environments is preferred

Preferred Skills

• Experience supporting GBS or shared services process transitions is preferred
• Familiarity with process mining tools such as Celonis or Signavio is a plus

Additional

• 10+ years of work experience with SAP ERP
• 10+ years of work experience with Business Transformation
• 5+ years of Food and Beverage Manufacturing experience

Benefits

No information available.