Fulfilment Operations and S2P transformation Director

Key Responsibilities

S2P Transformation

• Lead the global S2P transformation strategy, covering process redesign, digital enablement, automation, and governance.
• Partner with GDT, Finance, Procurement, and Business leaders to streamline workflows and drive adoption of new tools and ways of working.
• Build a transformation roadmap with clear milestones, KPIs, and changemanagement plans to ensure smooth implementation and measurable impact.
• Identify and deploy best in class technologies to enhance user experience, compliance, and process efficiency.

Supplier Operations Management

• Provide strategic and operational leadership for Supplier Operations, including onboarding, data management, risk controls, performance oversight, and compliance.
• Strengthen supplier engagement frameworks to ensure reliability, quality, and risk mitigation.
• Drive standardization and global consistency across supplier processes and operating models.

Value Recovery & Optimization

• Own the value recovery agenda across S2P (e.g., duplicate payments, credit recovery, contract leakage, pricing discrepancies).
• Establish mechanisms to track, recover, and report value opportunities, ensuring transparent governance.
• Collaborate with Finance and Procurement to institutionalize preventive controls that minimize value leakage.

Business Insights & Forecasting

• Develop intelligence capabilities to forecast demand, spend patterns, supplier performance, and operational workload.
• Use data analytics to identify emerging opportunities, bottlenecks, and performance gaps.
• Build dashboards and reporting mechanisms that enable strategic decision making for stakeholders at global and regional levels.

Continuous Improvement & Governance

• Drive a culture of continuous improvement, embedding Lean, Six Sigma, and data driven practices.
• Define KPIs, SLAs, and performance governance models across S2P and supplier operations.
• Ensure compliance with regulatory, audit, and internal control requirements.

Qualification & Requirements

Experiences and Qualifications

• 15+ years of experience in procurement, S2P transformation, supplier operations, or shared services leadership.
• Proven track record in leading large‑scale transformation programs across global, matrixed environments.
• Strong expertise in S2P processes, procurement technologies (e.g., Coupa, Ariba), automation, and analytics.
• Demonstrated ability to deliver measurable value and operational excellence.
• Exceptional stakeholder management, communication, and influencing skills.
• Experience working with forecasting, insights, and value‑recovery frameworks is highly preferred.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Benefits

No information available.