F&A Service Delivery Manager

Key Responsibilities

• Manage F&A delivery accounts and teams consist of 60+ team members
• Lead assigned projects, securing that project goals are met, customer’s expectations are fulfilled and the customer relation is handled in the best feasible way within the scope of the contract
• Support transitions for new accounts, manage service delivery locally and ensure healthy operation after the transition completion.
• Ensure all SLA’s are adhered as agreed
• Ensure that the Metrics are reported on regular basis as per the requirement
• Ensure no observations or NC’s on the Internal and External Audits
• Ensure that the cost is maintained as forecasted on monthly basis
• Ensure the controls are followed and adhered as per the process requirements
• Ensure the month close activities are handled timely and accurately
• Deliver on all people management task ensuring people development & efficient resource utilization
• Maintain attrition at < 20%
• Conduct regular one to one with the team members
• Guide & drive the team members to achieve their goals
• Handle finance process and system implementation project as per requirement
• Identify and Drive areas for improvement, implementation of ideas within area of responsibility
• Manage client relationship and stakeholder communications.
• Ensure regular governance & timely closure of issues / escalations
• Support in achieving high customer satisfaction scores.
• Drive compliance to the documentation – SOP, SIPOC, process maps, FMEA, BCM, project documentation etc are in place and up to date for the process and Refreshed every 6 months.

Qualification & Requirements

Benefits

No information available.