F&A Ops Senior Manager (AP-O2C / Quote To Cash)
Genpact
Americas, Costa Rica, Heredia
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Salary
$120,000 - $165,000 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
Finance
Reports to
Level
N-3
Travel Max:
0%
Posting Date
11-08-2024
Description
We are inviting applications for the role of F&A Ops Senior Manager (AP-O2C/QTC)
We’re looking for someone with extensive knowledge and understanding of the entire Finance & Accounting processes to lead the following towers: Accounts Payable, Order to Cash – Claims (QTC/back office & customer service).
Key Responsibilities
- Lead the end-to-end F&A towers: Accounts Payable and Order to Cash – Claims for the Quote to Cash (QTC) / back office & customer service line.
- Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process.
- Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision.
- Should be able to direct the team on goals. Capable to manage an operation of ~40 people, KPIs, metrics management and controls.
- Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need.
- Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.
- Actively manage the business continuity plans for the processes.
- Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
- Support team priorities and initiatives and effectively manage workload.
- Team management & negotiation skills. Must have a Problem-solving attitude.
- Lookout for automation opportunities to bring efficiency.
- Confirm that proper escalation procedures are followed according to established business practices.
- Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
- Understanding and Reporting of Service Level Agreement.
- Deliver the required data for audit purposes.
- Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
Qualification & Requirements
- Bachelor’s degree in Accounting, Finance or Administration.
- 7+ years of experience in accounting / finance roles.
- Previous experience in Operations environment, in BPO / Shared Service companies.
- At least 5 years’ experience leading teams.
- English – advanced level (C1).
- Portuguese – intermediate level (B2).
- Excel – intermediate advanced level.
- Knowledge in quality control, internal controls, and compliance.
- Capable to manage multiple priorities at the same time.
- Customer service oriented.
- Very Good Written and Verbal Interpersonal skills
- SAP knowledge and experience in generating reports from SAP
Benefits
- Insurance, Health & Wellness
- Financial & Retirement
- Family & Parenting
- Vacation & Time Off
- Other Perks & Benefits…
Company Profile
Genpact
Industry
IT Services & Consulting
Revenue
$4.37B
Employees
118,900
Fortune 500 Rank
NA
Global 500 Rank
NA
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