Executive Vice President Shared Services / Financial
RealManage
United States, Texas, Plano
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Salary
$200,000 - $225,000 Per Year
Rank
EVP/C-Suite
Responsibility
Head of SS/GBS
Scope
Regional
Workplace
100% in office
Functions
Customer Service
Finance
Marketing
Reports to
CEO
Level
0
Travel Max:
0%
Posting Date
11-28-2024
Description
Reporting to the CEO, the EVP Shared Services will play a critical role in defining, implementing, deploying, and leading the next-generation service model of critical enterprise-wide, customer-facing financial and operational capabilities. Most basically, the mission of Shared Services is to deliver consistent outcomes and high-quality, efficient tools and support that enable RealManage branch staff (specifically, the Community Association Manager) to provide exceptional customer service every day.
Key Responsibilities
- Develop the next-generation service model: Along with the executive team, baseline the current state of each Shared Services function in delivering on its mission and establish a near-term and longer-term vision for superior service and delivery.
- Establish & manage to productivity-driven service levels and KPIs: Determine near- and longer-term targets for improved productivity and implied staffing levels across the entire Shared Services team. Establish and drive clear KPIs for both quality and productivity.
- Partner with branch leaders and client-service staff: Develop strong working partnership with branch leadership, both aligned to enable front-line performance and ultimately client satisfaction and client retention
- Re-inforce a culture of service excellence: Rally the Shared Services organization around its mission to enable front-line staff in delivering exceptional customer service
- Leverage technology: Create best practices and identify opportunities to further leverage RealManage’s proprietary CiraConnect platform
- Support integration: Partner with the IMO team to support the successful onboarding of newly acquired businesses onto the RealManage Shared Services platform
Qualification & Requirements
- 15 years+ experience leading a Shared Services organization with both transaction processing and consultative, financial professional services
- Experience leading multiple teams to deliver quality outcomes against both efficiency and effectiveness KPIs
- Passion for enabling front-line performance and ultimately driving business results
- Ability to lead/ensure quality at scale across critical financial functions (accounting, treasury, A/P, A/R, etc.)
- Large, complex, distributed/branch-based operations
- Services experience, either B2B or B2C
- PE experience
- Strong financial acumen
- Experience driving change and continuous improvement Ability to leverage technology M&A integration expertise
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
Company Profile
RealManage
Industry
Real Estate
Revenue
$116.1M
Employees
2,500
Fortune 500 Rank
NA
Global 500 Rank
NA
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