Executive Director, Vantage

Key Responsibilities

Develop the future strategy, vision and mission for the Bank’s global business services model

• Engage with relevant stakeholders across the bank to gather requirements and insights on current and future state global business services including across process, technology and services lenses
• Facilitate workshops and meetings to articulate the high-level opportunity for redesigning business services across the Bank
• Set a clear direction for the future aligned with the long-term productivity and simplification agenda for the Bank

Drive implementation of the future model

• Leveraging change management best practices create and execute on an implementation roadmap to achieve the strategy, vision and mission
• Work closely with business and functions leaders across the Bank to ensure that programme objectives are clear and implementation occurs at a rapid pace
• Ensure that sustainable long-term solutions are designed and embedded, so that gains and improvements in ways of working across the Bank are well established and continue evolving on an ongoing basis

Develop appropriate monitoring and tracking dashboards to support implementation and continuous improvement

• Collaborate with stakeholders to gather requirements for programme dashboards leveraging best in class examples and practices across the bank
• Define the scope and functionality of dashboards to enhance implementation, ongoing monitoring and continuous improvement of global business services
• Ensure dashboards provide timely, actionable information to stakeholders and are integrated into relevant decision making forums

Integrate with the Bank’s overall transformation agenda

• Awareness of the Bank’s overall transformation agenda and experience in bringing together technology, processes and business services including for example through processes universe, service catalogues etc
• Collaborate with stakeholders across the Bank’s transformation programmes, including the Global Transformation Office and Fit for Growth programme to ensure progress from these programmes is integrated into Vantage and Vantage appropriately extends their impact
• Develop an operating model with ongoing transformation programmes that enhances collaboration and effectiveness with clearly defined roles and responsibilities

People and Talent

• Employ, engage and retain a high quality diverse workforce, with succession planning for critical roles.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Proactively review team structure/capacity as resource demand (quantum & skill-set) evolves.
• Lead a performance management process to ensure direct reports have defined responsibilities and objectives; transparent and balanced feedback; and clear and achievable career aspirations.

Risk Management

• An awareness and understanding of the main risks facing the Group and the potential impact that the programme could have on the ability of the organisation as a whole to manage those risks
• Identify, escalate and resolve issues that have the potential to hinder or delay the implementation of the required steps under the Programme.
• Resolve any issues or conflicts arising under the Programme. Work with other key project teams around the Group to ensure inter-dependencies are appropriately considered and managed.

Governance

• Support full budget setting accountability for initiatives/projects, with budgets likely to be significant at a Group level.
• Drive and manage budget decisions within the organisation of their responsibility.
• Promote awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Deliver ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Manage audits and assurance reviews, both internal and external.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualification & Requirements

• Degree qualified with 10+ years of experience in banking, specifically experience in managing large complex projects.
• Experience in managing and optimising global business services in multi-national organisations
• Some overall understanding of the two businesses CIB and WRB, and functions including how processes, technology and operations connect, in particular the ability to join the dots and manage end to end.
• Highly strategic, consultative and solution oriented with the ability to assess and understand SC business & organisational issues/requirements.
• Strong execution capability, high discipline with excellent project management skills
• Strong relationship management skills.
• Strong ability to manage and effectively influence multiple stakeholders including senior management
• Strong analytical capability
• Very strong verbal and written communication and presentation skills i.e. PowerPoint, Excel
• Strong team orientation. Ability to work effectively in cross-cultural, cross-geographical, matrix environments
• High level of responsiveness, sense of urgency; ability to operate in a highly pressurised & dynamic environment
• Strong drive for results, ability to plan, track and follow through to deliver an aggressive project plan

Role Specific Technical Competencies

• Change Management
• Business Acumen
• Policies and Standards (relevant CFCC and others)
• Cross-functional Collaboration
• Risk Management
• Understanding Customer Needs

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.