Executive Director, Release Management and Operations

Key Responsibilities

STRATEGIC

• Develops and implements appropriate release processes and communications.
• Driving accountability, ownership and optimization across cross-functional pillars against SLA metrics
• Works with leaders of IS Strategy and COE in ensuring adherence to standards, and continuously evaluating the effectiveness of application systems.
• Ensures that EBA supports Providence IS services and systems effectively to meet business needs.
• Maintains relationships with key business partners and other senior leaders in the IT industry in order to leverage best practices.
• Manages customer expectations regarding success

MANAGEMENT

• Oversees budgeting and expenditures for applications, staff and services within their span of control.
• A proven ability to build an organization and provide responsive leadership; to delegate, coordinate and motivate staff, and to evaluate performance.
• Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary group, building and reaching consensus; agreeing upon a course of action where there are multiple perspectives.
• A proven ability to build an organization and provide responsive leadership; to delegate, coordinate and motivate staff, and to evaluate performance.
• Conducts regular staff and team meetings.
• Facilitates teamwork, including defining roles and responsibilities and assessing required skill mix. Works with executives to acquire appropriate resources as needed.
• Completes personnel evaluations and offers assistance and counseling for career development as well as for job performance issues.

OPERATIONAL

• Assists in the development of and monitors compliance with policies and procedures for Application Services that impact all of Providence.
• Maintains, and operates departmental Service Level Agreements, Operating Level Agreements, and associated KPIs.
• Escalates critical issues, problems or delays in production, projects or any other issues that has an impact on the customer.
• Actively participates in optimizing processes and leads initiatives to improve service delivery, increase value and promote customer service.
• Maintains daily operations and implementation of secure, reliable, and scalable applications and process that support the growth and financial objectives of Providence St. Joseph Health.

Qualification & Requirements

• Bachelor’s Degree in Computer Science, Business Management, Information Services, Engineering, CPA/CA, Finance or an equivalent combination of education and relevant experience
• Master’s Degree (preferred). Area of study: Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IS or healthcare field.
• 10 or more years closely related experience.
• 10 or more years Information Services leadership experience.
• 5 years Working in a healthcare environment.
• 3 years leadership in an IS Application environment.

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.