Executive Director Government Shared Services Optimisation Program

Key Responsibilities

• Lead and manage the SSO program as part of the establishment of Government Shared Services
  (GSS).
• Engage with, influence, and negotiate key program deliverables with stakeholders and subject matter
  experts across government to understand individual agency requirements and ensure successful
  change management activities and service delivery outcomes are achieved.
• Lead and oversee the development, implementation and evaluation of strategic planning processes and
  effective performance monitoring systems to determine the effectiveness of the program to drive evidence-based decision making and the proactive development of sound and well-balanced solutions
  that add value and minimize risk to the organization as new clients are onboarded into the GSS model.
• Ensure effective governance throughout the lifecycle of the program. Including risk management, strong financial management, chairing committees, ensuring appropriate documentation for oversight bodies, and ensuring compliance with relevant regulations and standards.
• Manage resources and their interdependencies in an operationally effective and efficient manner to
  facilitate program delivery and optimize outcomes for customers.
• Promote a culture of continuous improvement by regularly reviewing and refining processes, policies,
  and technologies to enhance the system’s effectiveness
• Provide timely, relevant, expert and authoritative strategic and operational advice to senior leaders to
  facilitate informed executive decision making.
• Maintain awareness of state, national and international landscape, relevant issues, challenges, opportunities and industry best practice in order to identify, pursue, evaluate, recommend and deliver
  innovative solutions that optimize outcomes for the organization

Key Challenges

• Liaise, consult, negotiate and resolve conflicts with key internal customers and stakeholders at all levels
  and across agencies to deliver on complex transformational programs given rapidly changing priorities
  and conflicting perspectives
• Promote the benefits of the program to the organisation, translating strategic direction into operational
  goals and building a shared understanding of the link to core business outcomes within an environment
  of divergent views
• Deliver measurable benefits programs in a complex organization with multiple funding and service
  delivery models in place.

Key Relationships

• Internal
  • Deputy Secretary
    • Consult, support, receive direction, provide regular updates and timely authoritative information and advice
    • Identify emerging issues, risks and opportunities to facilitate informed decision making
    • Provides high level strategic advice
  • Executive Leadership Team
    • Provide organizational leadership and expert advice in regard to major reform initiatives
    • Provide access to authoritative and up to date analysis and information as well as performance against key strategic measures and the Government’s overall strategic agenda
    • Identify emerging issues, risks and opportunities to facilitate informed decision making
  • Direct Reports
    • Inspire and motivate, provide direction and manage performance
    • Provide clarity around strategic direction and goals, inspire performance driven team culture, and evaluate outcomes and achievements
    • Drive effective planning and decision making
    • Provide own perspective and share information
  • Work Team
    • Consult in relation to specialty areas, inform, provide direction, develop capability and manage performance
    • Provide leadership to team members to work collaboratively to achieve business outcomes
• External
  • Vendors/service providers
    • Negotiate and approve contracts and service agreements
    • Foster a culture of performance-based management and continuous improvement with the vendor
  • Other NSW Government Agencies
    • Establish effective networks with other Senior Executives and with similar roles across other jurisdictions, to enable performance benchmarking, monitor industry trends, maintain currency, and collaborate on common responses to emerging and future issues
    • Participate in and represent the agency in relevant committees/working parties
    •  Counsel and advice to senior stakeholders across government, developing strategic plans that address current and future challenges

Role dimensions

• Decision making: This role has a high level of autonomy and is directly accountable for the quality of outcomes and services and solutions provided in a challenging environment. The incumbent pursues the development of new strategies, solutions, services, policies and practices, implements strategic directions and is accountable for all decisions and actions associated with their area of responsibility.
• Direct reports: Varies
• Budget/Expenditure: As per the Customer Service Delegations. The role will be responsible for a significant program budget of up to $98,000,000.00.

Qualification & Requirements

Capabilities for the role

The NSW public sector capability framework describes the capabilities (knowledge, skills and abilities) needed to perform a role. There are four main groups of capabilities: personal attributes, relationships, results and business enablers, with a fifth people management group of capabilities for roles with managerial responsibilities. These groups, combined with capabilities drawn from occupation-specific capability sets where relevant, work together to provide an understanding of the capabilities needed for the role.

The capabilities are separated into focus capabilities and complementary capabilities

• Focus Capabilities
  • Display Resilience and Courage: Be open and honest, prepared
    to express your views, and willing to accept and commit to change.
    • Remain composed and calm and act constructively in highly pressured and unpredictable environments
    • Give frank, honest advice in response to strong contrary views
    • Accept criticism of own ideas and respond in a thoughtful and considered way
    • Welcome new challenges and persist in raising and working through novel and difficult issues
    • Develop effective strategies and show decisiveness in dealing with emotionally charged situations and difficult or controversial issues
  • Act with Integrity: Be ethical and professional, and uphold and promote the public sector values
    • Model the highest standards of ethical and professional behavior and reinforce their use
    • Represent the organization in an honest, ethical and professional way and set an example for
      others to follow
    • Promote a culture of integrity and professionalism within the organization and in dealings external to government
    • Monitor ethical practices, standards and systems and reinforce their use
    • Act promptly on reported breaches of legislation, policies and guidelines
  • Commit to Customer Service: Provide customer-focused services in line with public
    sector and organizational objectives
    • Create a culture that embraces high-quality customer service across the organization,
      ensuring that management systems and processes drive service delivery outcomes
    • Engage and negotiate with stakeholders on strategic issues related to government policy, standards of customer service and accessibility, and provide expert, influential advice
    • Ensure that responsiveness to customer needs is central to the organization’s strategic planning processes
    • Set overall performance standards for service delivery across the organization and monitor compliance
  • Deliver Results: Achieve results through the efficient use of resources and
    a commitment to quality outcomes
    • Use own professional knowledge and the expertise of others to drive forward organizational and government objectives
    • Create a culture of achievement, fostering on- time and on-budget quality outcomes in the organization
    • Identify, recognize and celebrate success
    • Establish systems to ensure all staff are able to identify direct connections between their efforts and organizational outcomes
    • Identify and remove potential barriers or hurdles to achieving outcomes
    • Initiate and communicate high-level priorities for the organization to achieve government outcomes
  • Think and Solve Problems: Think, analyze and consider the broader context to develop practical solutions
    • Establish and promote a culture that encourages innovation and initiative and emphasizes the value of continuous improvement
    • Engage in high-level critical analysis of a wide range of complex information and formulate effective responses to critical policy issues
    • Identify and evaluate organization-wide implications when considering proposed solutions to issues
    • Apply lateral thinking and develop innovative solutions that have a long-lasting, organization- wide impact
    • Ensure effective governance systems are in place to guarantee quality analysis, research and reform
  • Demonstrate Accountability: Be proactive and responsible for own actions, and adhere to legislation, policy and guidelines
    • Design and develop systems to establish and measure accountabilities
    • Ensure accountabilities are exercised in line with government and business goals
    • Exercise due diligence to ensure work health and safety risks are addressed
    • Oversee quality assurance practices
    • Model the highest standards of financial probity, demonstrating respect for public monies and other resources
    • Monitor and maintain business-unit knowledge of and compliance with legislative and regulatory frameworks
    • Incorporate sound risk management principles and strategies into business planning
  • Project Management: Understand and apply effective project planning, coordination and control methods
    • Ensure there are systems and effective governance processes in place for project management
    • Make decisions on accepting projects based on business cases
    • Use the historical, political and broader context to inform project directions and mitigate risk
    • Obtain key stakeholders’ commitment to major project strategies, including cross-organizational initiatives, and ensure ongoing communication
    • Ensure that project risks are managed effectively, and appropriate strategies are in place to respond to variances
    • Drive the changes required to realize the business benefits of the project
    • Ensure that project management decisions consider interdependencies between projects
  • Inspire Direction and Purpose: Communicate goals, priorities and vision, and recognize achievements
    • Promote a sense of purpose and enable others to understand the links between government policy, organizational goals and public value
    • Build a shared sense of direction, clarify priorities and goals, and inspire others to achieve these
    • Work with others to translate strategic direction into operational goals and build a shared understanding of the link between these and core business outcomes
    • Create opportunities for recognizing and celebrating high performance at the individual and team level
    • Instill confidence, and cultivate an attitude of openness and curiosity in tackling future challenges
  • Manage Reform and Change: Support, promote and champion change, and assist others to engage with change
    • Drive a continuous improvement agenda, define high-level objectives and translate these into practical implementation strategies
    • Build staff support for and commitment to announced change, and plan and prepare for long-term organizational change, with a focus on the wider political, social and environmental context
    • Create an organizational culture that actively seeks opportunities to improve
    • Anticipate, plan for and address cultural barriers to change at the organizational level

Complementary capabilities

Complementary capabilities are also identified from the Capability Framework and relevant occupation-
specific capability sets. They are important to identifying performance required for the role and development
opportunities.

Note: capabilities listed as ‘not essential’ for this role are not relevant for recruitment purposes however
may be relevant for future career development

• Manage Self: Show drive and motivation, an ability to self-reflect and a commitment to learning
• Value Diversity and Inclusion: Demonstrate inclusive behavior and show respect for diverse backgrounds, experiences and perspectives
• Communicate Effectively: Communicate clearly, actively listen to others, and respond with understanding and respect
• Work Collaboratively: Collaborate with others and value their contribution Advanced
• Influence and Negotiate: Gain consensus and commitment from others, and resolve issues and conflicts
• Plan and Prioritize: Plan to achieve priority outcomes and respond flexibly to changing circumstances
• Finance: Understand and apply financial processes to achieve value for money and minimize financial risk
• Technology: Understand and use available technologies to maximize efficiencies and effectiveness
• Procurement and Contract Management: Understand and apply procurement processes to ensure effective purchasing and contract performance
• Manage and Develop People: Engage and motivate staff, and develop capability and potential in others
• Optimize Business Outcomes: Manage people and resources effectively to achieve public value

Benefits

No information available.