Executive Director Business Operations

Key Responsibilities

• Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business.
• Engage business stakeholders in integrating or implementing business execution initiatives.
• Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development.
• Make decisions and resolve issues regarding operations of the team to meet business objectives.
• Interpret and develop policies and procedures aligned with business line objectives.
• Collaborate and consult with immediate colleagues and cross functional business partners on strategic projects.
• Interact directly with executive management to influence, optimize, and negotiate on business operations related to strategy and execution.
• Manage allocation of people and financial resources for business execution.
• Mentor and guide talent development of direct reports who are managers and assist in hiring talent.

Qualification & Requirements

Required Qualifications

• BCom on MBA or similar commerce background.
• 10 + years of overall experience.
• 4+ years of operations/ financial industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education.
• 2+ years Leadership experience (manager of managers).
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
• Strong experience in Operations/ financial services.
• Proven experience of effective leadership skills in managing a group of front-line leaders and taking end to end accountability for multiple processes.
• Ability to lead and mentor a team of business execution professionals, fostering a culture of accountability and high performance. Provide guidance and coaching to team members to enhance skills and career growth.
• Proven experience in risk/ business support, process improvement, operational excellence or quality management roles.
• Detail oriented with excellent analytical, problem-solving and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.
• Ability to lead the development and execution of key business strategies, ensuring alignment with corporate goals.
• Should be able to analyze business processes and recommend improvements to drive efficiency, scalability, and profitability.
• Act as a key liaison between senior leadership, operational teams, and other business units and stakeholders. Build strong relationships with internal and external stakeholders to align priorities and drive results.
• Ability to facilitate communication between lines of business to enhance collaboration and operational transparency. Track record of identifying bottlenecks and implementing process improvements to optimize execution capabilities.
• Develop frameworks and best practices for project execution, governance, and reporting. Utilize data analytics to track performance, measure effectiveness, and drive informed decision-making.
• Drive an inclusive and results-driven work environment that encourages innovation and continuous improvement.

Desired Qualification

• Experience in commercial mortgage servicing industry.
• Experience in managing processes that involve account reconciliations, investor reporting, and customer interactions.
• Campus MBA I or II certification or other mortgage banking certifications.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…