Employee Shared Services Head

Key Responsibilities

• Lead the overall strategy, governance, and execution of HR Shared Services across multiple HR service lines
• Oversee end-to-end HR operational processes ensuring accuracy, compliance, and consistency
• Develop and implement scalable and efficient service delivery models that enhance employee experience
• Drive operational excellence through process standardization, optimization, and continuous improvement initiatives
• Champion HR digital transformation by leveraging HR technologies, automation, and data analytics
• Ensure timely and accurate delivery of HR services including payroll, benefits administration, recruitment support, and employee relations case management
• Establish strong governance frameworks, KPIs, and service level agreements (SLAs) to measure and improve performance
• Partner with internal stakeholders and business leaders to align HR Shared Services with organizational goals and priorities
• Lead cross-functional collaboration with internal HR teams and external partners/vendors
• Foster a culture of service excellence, customer-centricity, and continuous improvement across all HR service lines

Qualification & Requirements

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field (Master’s degree preferred)
• Minimum of 8–12 years of progressive HR experience, with at least 3–5 years in a leadership role within HR Shared Services or HR Operations
• Strong background in HR operations including Payroll, Compensation & Benefits, Talent Acquisition, and Employee Relations
• Proven experience in process improvement, HR transformation, or digital HR initiatives
• Strong knowledge of HR systems (e.g., HRIS, payroll systems, ticketing/service management tools)
• Excellent leadership, stakeholder management, and change management skills
• Strong analytical skills with experience in using data to drive decisions and improvements
• Demonstrated ability to build and scale shared services or centralized HR service models

Benefits

No information available.