EMEA People Shared Services Manager

Key Responsibilities

What You’ll Be Doing:

• Manage day-to-day administration of the HR Service Center, ensuring workflows and processes are completed timely, consistently, and accurately.
• Act as key point of contact for EMEA related compliance and audit requests, escalations, and issue resolution.
• Develop and maintain a business continuity plan and procedure; review, revise, and expand existing plans and protocols.
• Implement shared service processes for EMEA that shape the employee lifecycle and are efficient, scalable, and compliant with all regulatory requirements.
• Scale the Shared Service team to be proficient in leveraging automation and technology to enhance efficiency and accuracy.
• Manage the centralized administration of HR records and employee life cycle documents from hire to post-employment, ensuring accurate processing, updating, and retention.
• Collaborate with HR team and key stakeholders to recommend, develop, revise, scale, and implement process improvements to maximize digital transformation and efficiencies.
• Provide coaching, technical expertise, and mentorship to the team on work techniques, best practices, and operational expertise.

The Impact You Will Have:

• Service Center optimization on work volumes, ticket queues, phone queues, and issue resolution for enhanced service quality.
• Proactively managing risk to service quality and to monitor service responsiveness and accuracy across all channels.
• Ensuring compliance with all regulatory requirements, minimizing risk and maintaining high standards of HR operations for the region.
• Provide guidance to leadership on recommendations based on research, and implementing new approaches, policies, procedures, and tools with a focus on scaling the organization, especially for our EMEA region.
• Coordinate with technology teams to prioritize tasks and enhance operational efficiencies.
• Driving continuous improvement in HR service delivery, enhancing the overall employee experience and supporting business growth.

The Team You’ll Be a Part Of

You will be part of a dedicated HR team focused on delivering exceptional service and support to employees across the EMEA region. The team collaborates closely with leadership and key stakeholders to drive HR initiatives, optimize processes, and enhance the overall employee experience. With a commitment to continuous improvement and innovation, the team plays a critical role in supporting business growth and ensuring compliance with regulatory requirements.

Qualification & Requirements

What You’ll Need

• Proven experience in managing EMEA HR shared services or HR operations.
• Strong knowledge of HR compliance, regulations, and best practices for the EMEA region.
• Excellent data analysis and reporting skills, with a data-driven approach to decision-making.
• Experience with HRIS systems and digital transformation initiatives.
• Exceptional organizational and project management skills, with the ability to handle multiple priorities and deadlines.

Who You Are

• Excellent communicator with strong interpersonal skills.
• Strategic thinker with the ability to navigate complex HR scenarios.
• Collaborative team player who can build strong relationships with stakeholders.
• Detail-oriented and committed to maintaining high standards of accuracy and compliance.
• Proactive problem-solver who can identify and implement process improvements.

Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.