EMEA Manager of People Operations

Key Responsibilities

Operational Leadership

• Lead the day-to-day People Operations for EMEA, including employee lifecycle processes (onboarding, offboarding, transfers, contract changes, etc.).
• Ensure timely and accurate HR data management, payroll input, and reporting.
• Drive consistency and compliance across multiple countries, aligning with local labor laws and global standards.
• Own and continuously improve core HR processes, systems, and service delivery in the region.
• Work with COE to align on scope of new processes to be transitioned to People Ops or shared services for ownership and track metrics for new processes as appropriate
• Drive process and automation opportunities and improvements
• Analyse ticketing and trends to provide best practice recommendations

Cross-Functional Collaboration

• Partner with global People Operations leadership to implement scalable processes and systems.
• Work closely with local HR Business Partners, Legal, and Compliance teams to address employment law issues, audits, and policy development.
• Liaise with the Compensation, Benefits, Payroll, Finance, and HRIS teams to ensure accurate and efficient support across functions

Project Management & Change Enablement

• Lead or support the implementation of regional and global HR projects, including system rollouts (e.g., Workday), policy harmonization, M&A integration, and process automation.
• Act as a change leader for People Ops initiatives, supporting regional communication and adoption.

Compliance & Risk Management

• Ensure all employee records, contracts, and documentation are complete, secure, and legally compliant across jurisdictions.
• Monitor and implement regulatory changes that impact HR operations across EMEA.

Team Management

• Manage, coach, and develop a regional People Ops team across EMEA.
• Set clear goals, establish priorities, and foster a high-performance culture within the team.

Qualification & Requirements

Required Qualifications

• 6-8 years of progressive experience in People Operations or HR Services, with at least 3 years in a regional leadership capacity across EMEA.
• Proven experience managing large-scale employee case management processes (e.g., employee inquiries, policy clarifications, complex transactions), ideally using tools like ServiceNow, Zendesk.
• Deep understanding of Workday HCM, including strong hands-on experience in managing core modules such as Business Processes, Staffing, Absence, Compensation, and Employee Data Management.
• Demonstrated ability to manage complex HR transactions and escalations across multiple jurisdictions, ensuring compliance and consistency in handling sensitive matters.
• Strong knowledge of EMEA employment laws, with the ability to translate legal and compliance requirements into scalable processes.
• Ability to drive continuous process improvement in a shared services or centralized HR operations model.
• Strong stakeholder management and communication skills, with the ability to influence across functions and geographies.

Preferred Qualifications

• Experience implementing or optimizing case management, Knowledge Base, and Service Delivery tools within a global organization.
• Familiarity with case categorization, SLAs, escalation frameworks, and reporting/analytics within an HR case management context.
• Experience building or scaling a tiered HR support model, integrating self-service, knowledge articles, and ticketing systems.
• Background in high-growth, multinational companies (e.g., tech, SaaS)

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

Benefits

Healthcare

• Healthcare
  • Inpatient benefits: Hospital consultant and inpatient fees, public hospital, maternity coverage, psychiatric treatment
  • Outpatient benefits: Consultant fees
  • Day-to-day practitioners: General practice visits, dentist, physiotherapy
• Dental: Okta provides dental coverage through DeCare Dental. This comprehensive dental coverage has no waiting periods and access to bar Orthodontics for dependent children. Preventive measures are covered at 100% and include the following:
  • Two exams per year
  • Two cleanings per year
  • All X-rays
  • One in-clinic ER treatment
  • Unlimited ER teledentistry
  • One additional cleaning for expecting mothers
  • One extra cleaning for issues related to diabetes

Financial + Rewards

• Financial
  • Pension Plan
  • Life insurance and income protection
  • Bike to work and TravelPass schemes
  • Business travel accident cover and travel assistance
  • Financial guidance through LearnLux
  • Mobile phone and internet reimbursement
• Rewards
  • Cash incentive bonus program
  • Long-term incentives (RSUs)
  • Employee stock purchase plan

Time Away

• Holidays
• Paid Time Off
  • Vacation
  • Sick Time
  • Volunteer time off
• Leaves of Absence
  • Bereavement Leave
  • Parental Leave
  • Maternity Leave
  • Paternity Leave
  • Other Leaves

Everyday Wellbeing

• Global Wellbeing
  • Employee assistance program (EAP)
  • Wellbeing reimbursement account (OktaWell)
  • Life @ Okta
• Family Support
  • Hormonal, fertility, and family-building benefits through Carrot
  • Bump Boxes
  • Caregiver support
  • Support for neurodiversity at work and at home through RethinkCare