ED, Document Management Shared Services

Key Responsibilities

• Educate and engage to influence, demonstrate value and achieve buy in with Health Plan and Medical Group leaders to ensure that KP can capitalize on the savings and the improved customer service and experience associated with a centralized shared service.
• Oversee the work of the Directors to help identify, plan for and develop strategies, services and activities to support current and future internal and external customer needs in an efficient, high-quality, cost-effective manner.
• Provide leadership and direction to Director led teams to set up and optimize how to ensure performance results, maximum productivity, cost effectiveness and customer service quality are met.
• Develop and maintain the document management capability road map for both the technology and supporting business processes, keeping current with market advancements.
• Collaborate with operational, business leads across the enterprise to develop common document management solutions to address the complex and diverse regulatory requirements, the dynamic needs of the customers and the requirement to improve efficiency and ADA compliance.
• Oversee the processes to ensure that all personal health information is secure and properly handled, including being ultimately accountable for ensuring the design, storage, solution testing and access of information meets regulatory requirements.

Qualification & Requirements

Basic Qualifications:

• Minimum ten (10) years of experience in managing the planning, implementation, and production support of document management or similar system-based infrastructure in the healthcare industry.

Education

• Bachelor’s degree required

License, Certification, Registration

• N/A

Additional Requirements

• Managing document management technology vendors (internal and/or external).
• Working directly with business/end user communities in the healthcare industry.

Preferred Qualifications

• Master’s level graduate degree and/or M.B.A. preferred.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…