Director, Technology Assurance and Performance

Key Responsibilities

• Lead and Inspire a Global Team: Directly manage a team of managers in the US and provide matrix leadership for managers in India, overseeing a large organization of technology professionals. Foster a culture of excellence, innovation, and continuous improvement.
• Craft and Execute an AI-Driven Testing Vision: Define and drive the strategic roadmap for Technology Assurance, integrating AI-powered tools and technologies to revolutionize the speed and quality of functional, regression, performance, and chaos testing.
• Champion World-Class Test Automation: Own the strategy for building, scaling, and maintaining sophisticated test automation frameworks. Drive initiatives to continuously increase automation coverage and reduce manual testing efforts.
• Drive Project and Program Success: Take a hands-on leadership role in ensuring key business and internal IT projects have robust testing strategies, clear plans, and successfully meet their milestones.
• Manage Strategic Partnerships: Collaborate closely with development, operations, and business leaders across the organization to ensure testing priorities align with business objectives and product roadmaps.
• Communicate with Influence: Simplify complex technical messages, present compelling strategic updates, and promote your team’s successes to senior and executive leadership.
• Oversee Departmental Operations: Take full ownership of establishing and managing the department’s multi-million dollar budget, resource planning, and vendor relationships.

Qualification & Requirements

Skills, Experience, and Requirements

• This leader will play a vital role in ensuring our IT systems provide the exceptional Customer experience that the company has become known for achieving.
• The wide-ranging nature of the position will afford this leader oversight and influence into many aspects of the business.
• As a result, we expect potential candidates to meet a level of education and experience that demonstrates they can be successful in this role.

The ideal candidate will have:

• Extensive Leadership Experience: A minimum of 10 years in technology leadership roles, with a proven track record of managing large, globally distributed technical teams.
• Testing Related Expertise: Demonstrable mastery of modern Quality Assurance and Performance testing methodologies, including an understanding of test automation, load/performance testing, and chaos engineering principles.
• An Agile and Adaptive Mindset: The ability to thrive in a fast-paced, dynamic environment, with a strong Agile mindset and the capacity to adapt strategies and pivot quickly to meet evolving business needs.
• Strategic Vision and Execution: A history of not only creating a compelling strategic vision but also building and executing the complex plans required to make it a reality.
• Technical Acumen: While this is a strategic leadership role, a high degree of technical credibility is required. Experience with cloud technologies and modern testing tools is highly beneficial.
• Cross-Functional Influence: The ability to gain immediate credibility and build productive, collaborative relationships with stakeholders at all levels, from individual engineers to senior executives.
• Educational Foundation: A Bachelor’s degree in Computer Science, Management Information Systems, or a related field; a Master’s degree is a plus.
• Industry Breadth (Preferred): Experience in telecommunications is a plus, but experience leading functions across a diverse portfolio of business systems (e.g., streaming media, data warehousing, IVR/chat, BSS/OSS) is highly valued.

Benefits