Director Site Operations (Product Development)

Key Responsibilities

Leadership & Strategy

• Lead overall operational strategy and site performance, ensuring alignment with global business objectives.
• Guide 12+ cross-functional teams to achieve operational goals and deliver exceptional customer experience.
• Serve as a strategic partner and operational tactician, driving initiatives rooted in SLAs and KPIs.
• Foster a high-performance culture, optimizing capacity while maintaining budget alignment.
• Mentor senior leaders and develop high-performing teams.

Operational Excellence

• Manage P&L, financial budgets, and accurate expenditure forecasts.
• Oversee production, engineering, quality, supply chain, and facility operations.
• Forecast and plan workforce supply and demand; conduct gap analysis for rightsizing.
• Implement efficiency, cost reduction, and process improvement initiatives.
• Ensure compliance with safety, quality, regulatory, and contractual standards.

Collaboration & Stakeholder Management

• Partner with global organizational leaders, functional partners, and third-party contractors.
• Act as the key point of contact for global stakeholders, ensuring alignment on goals and priorities.
• Lead quarterly operations reviews and report on KPIs and performance metrics.
• Collaborate with U.S.-based leadership on reporting and operational alignment.

Change Management & Innovation

• Lead positive change initiatives and adopt emerging trends and best practices.
• Drive projects that enhance operational efficiency and elevate consumer experience.

Qualification & Requirements

Required Skills & Competencies

• Leadership & People Management
  • Proven ability to lead large, diverse teams in a global environment.
  • Strong coaching, mentoring, and talent development skills.
  • Ability to foster trust, collaboration, and a high-performance culture.
• Strategic & Operational Expertise
  • Strong business acumen with experience managing P&L and budgets.
  • Expertise in workforce planning, capacity management, and organizational design.
  • Skilled in setting and monitoring KPIs and SLAs.
• Process Improvement & Change Leadership
  • Experience in lean manufacturing, continuous improvement methodologies, and operational excellence.
  • Ability to lead change initiatives and adapt to evolving business landscapes.
• Communication & Stakeholder Engagement
  • Exceptional communication and presentation skills.
  • Ability to influence and collaborate with senior leadership and global stakeholders.
• Technical & Analytical Skills
  • Proficiency in digital tools and technology for global operations.
  • Strong analytical and problem-solving skills for root cause analysis and incident management.

Qualifications & Experience

• Bachelor’s degree in Engineering, Operations, Manufacturing, Industrial Management, Business, or related field.
• 10+ years in operations leadership roles, preferably in global support centers, shared services, or manufacturing/BPO environments.
• 5+ years in senior leadership or director-level roles.
• Proven track record in strategic planning, P&L management, and operational execution.
• Expertise in lean manufacturing, process optimization, and quality systems.
• Previous experience managing large-scale teams (200+ members) across multiple functions.
• Ability to work in a hybrid environment and adapt to U.S. night shift schedules.
• Background in industries such as retail, logistics, or global business services is a plus.

Benefits

No information available.