Director, Shared Support Services

Key Responsibilities

Strategic Leadership & People Management

• Lead, develop, and empower the Shared Support Services team, creating a culture of accountability, innovation, and continuous learning.
• Promote a collaborative, customer-centric mindset that aligns with McKesson’s mission and long-term goals.

Contract Management, Billing Compliance & Risk Oversight

• Provide strategic direction to the Contract Management function, ensuring efficiency, compliance, and alignment with business needs.
• Lead the evolution of a Contract Management Centre of Excellence to standardize processes, embed best practices, and improve cycle times.
• Establish and maintain a robust billing compliance framework, ensuring that contract terms—such as service fees, billing triggers, and pricing changes—are accurately implemented and auditable
• Partner with Legal, Finance, and Operational leaders to manage contractual risks and ensure adherence to regulatory requirements.
• Oversee development and maintenance of dashboards and tracking systems for monitoring contract performance and compliance KPIs.
• Provide strategic guidance and support to business units on complex contract negotiations, renewals, and escalations.

Training Strategy & Capability Building

• In partnership with the Senior Manager, lead the development and execution of enterprise-aligned training strategies to support organizational transformation and operational excellence.
• Collaborate with business units to identify training needs and deliver scalable, role-specific learning solutions.
• Ensure training content and delivery methods are modern, engaging, and measurable— leveraging digital platforms, blended learning, and performance analytics.
• Champion a culture of learning and development across Specialty Health, enabling teams to adapt to evolving business priorities and customer expectations.

Operational Excellence & Performance Enablement

• Oversee the development and governance of standard operating procedures (SOPs) across project management, change control, and documentation.
• Establish performance measurement frameworks using tools like Power BI to enhance visibility, track outcomes, and drive accountability.
• Lead audit readiness efforts by ensuring documentation, processes, and controls are in place and aligned with internal and external audit requirements; partner with cross-functional teams to proactively identify and address audit risks and support timely resolution of findings.
• Oversight and maintenance of business continuity plans for Specialty Health, ensuring operational resilience and preparedness in the face of disruptions.

Business Partnership & Cross-Functional Engagement

• Act as a strategic advisor to Specialty Health verticals, supporting priority initiatives and driving execution at pace.
• Build strong partnerships with Finance, Quality, and other corporate functions to ensure integration, alignment, and shared success.
• Work closely with senior leadership to continuously adapt support services to meet the evolving needs of the business and its customers.

Qualification & Requirements

Minimum Qualifications

• Bachelor’s degree in a relevant field is required; MBA or Master’s degree is highly preferred.
• 10+ years of progressive experience ideally in the healthcare or biopharmaceutical industry, experience with patient support programs, pharmacy operations, or specialty healthcare is a strong asset.

Key Competencies

• Proven leadership and people management capabilities with a strong track record of building high performing, engaged teams.
• Experienced in applying advanced principles, theories, and concepts to complex business settings with competing priorities.
• Recognized expertise in manufacturer-facing analytics and data-driven strategies, preferably in the healthcare sector.
• Works under consultative direction toward predetermined long-range targets. Capable of proactively learning new concepts and software quickly.
• Strong interpersonal skills, highly people oriented; excels in a team environment.
• Creative problem solver with strong ability to collaborate with various stakeholders
• Excellent communication and interpersonal skills; results orientated, passionate and driven to succeed.
• Ability to develop and facilitate high quality presentations.
• Ability to approach issues from several perspectives, summarizing data to draw a conclusion, excellent analytical skills.
• Advanced knowledge of the MS Office products (Excel, Power BI, PowerPoint, Word) and hands-on experience with Power BI

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…