Director – Shared Services Operations

Key Responsibilities

• Responsible for RTB and CTB of the static data administration and sanction filtering for EMEA. (MHBK and MHI)
• Obtain and manage the Company’s reference data including Client (including SSIs), Instrument, Employee and Department data, plus other related general tables and calendars.
• Liaise with front office, middle office and Compliance to ensure relevant approvals have been granted.
• Ensure the effective running of BAU to ensure all day-to-day activities are completed, identifying operational issues, and taking steps to mitigate risk by enhancing operating processes & systems.
• Overall responsibility for the supervision of the team, including hiring, objective setting, appraisals, development, and retention.
• Engage in relevant governance forums/service meetings to report performance of the team and escalate issues.
• Ensure adherence to key performance indicators and Quality Assurance for the function.
• Promote an inclusive culture, breaking down silos and building a collaborative culture within the function.
• Partner with the business, risk functions, and other members of the operations leadership team to evolve the Shared Service operating model, evaluate the current state, and confirm the go-forward strategy.
• As a member of the Operations Leadership Team, drive consistency in operating standards across Operations. Take an active lead in the Operations change strategy and demonstrate commitment to change through delivery.
• Work closely with technology, establish required system enhancements, drive prioritization, and plan/manage change for the function.

Qualification & Requirements

Qualifications, Skills, And Experience

• Bachelors Degree or equivalent
• Great organisational and time management skills
• Excellent communication skills
• Strong numerical and analytical skills
• Customer-centric career experience
• Demonstrable ability to innovate, support change and problem solve
• Collaborative nature to contribute to a successful team performance
• Sound knowledge of the Banking Industry

[Supervisory / Managerial Skills to consider]

• Maintain transparent communication to provide clear direction to the team
• Strong decision-making skills to efficiently delegate tasks
• Foster the spirit of teamwork and cohesiveness across the team
• Motivate the team to complete tasks to a high standard
• Empower individuals to take responsibility for their goals
• Coach, mentor and develop the team in a positive and constructive manner

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…