Director Shared Services

Key Responsibilities

Strategic Operations & Transition Management

• Execute a comprehensive strategy and roadmap for the successful migration of Billing, P2P, Data and Analytics Shared Services and other Accounting functions to the new operational hub in Bangalore, India.
• Lead change management efforts, ensuring minimal disruption to business operations during the transition

P2P and Billing Leadership

• Oversee the end-to-end global Procure-to-Pay (P2P) and Billing processes, driving operational excellence, efficiency, and compliance across all managed regions.
• Lead the successful migration, stabilization, and scaling of the P2P and Billing functions to the new Shared Services hub in Bangalore, India, ensuring business continuity.
• Implement best-in-class financial processes and technology solutions (e.g., automation) to streamline operations and reduce cycle times in P2P and Billing.
• Manage M&A integration activities related to P2P and Billing processes, policies, and systems for newly acquired entities into the Shared Services framework.
• Establish and monitor key performance indicators (KPIs) for P2P and Billing, utilizing data and analytics to identify and execute continuous improvement initiatives.

Data & Analytics Leadership

• Lead the Data and Analytics function within Shared Services, ensuring the delivery of timely, accurate, and actionable insights to support executive decision-making.
• Develop and maintain a robust framework for all shared services functions, focusing on operational performance, cost analysis, and service utilization.
• Drive the adoption of data-driven decision-making culture and technology improvements within the Shared Services organization.

Team Leadership & Development

• Build, lead, and mentor a high-performing global team, fostering a culture of continuous improvement, accountability, and customer service.
• Directly lead India-based teams while managing integrated reporting lines and cross-functional partnerships with global peers and leadership.
• Oversee budget planning and resource allocation for all managed functions.

Qualification & Requirements

Experience & Skills

• Minimum of 15 years of progressive experience in a Shared Services, Global Operations, or Business Process Outsourcing (BPO) environments with focus on Accounting functions.
• Proven experience in successfully leading and executing large-scale organizational and geographical transitions/migrations (e.g., US to India), particularly within Finance/Operations domains (Accounting, Billing, P2P, Accounts Payable).
• Strong background in Data and Analytics, including developing operational metrics, reporting, and driving business insights to improve performance.
• Strategic People Leadership: Experienced in building and scaling high-performing teams, mentoring management-level talent, and fostering an accountable, site-based culture.
• Advanced project management skills with a focus on leading teams through complex organizational shifts.

Education

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field. Master’s degree (MBA) preferred.
• CPA or equivalent with 10+ years experience in Accounting operations or other Finance functions.

Benefits

No information available.