Director Shared Services

Key Responsibilities

Shared Services Leadership and Governance

• Provide overall leadership and governance for Human Resources, Accounts and Finance, Procurement, and Office Administration functions.
• Define and maintain clear operating models, roles, responsibilities, and decision rights for centralized and distributed support services.
• Establish consistent service standards and internal service-level expectations applicable across locations.
• Ensure alignment of support services with strategic objectives, operating plans, and evolving organizational maturity.
• Act as a trusted advisor to the General Manager and senior leadership on corporate services performance, risks, and organizational readiness across the organization.

Human Resources Governance and Workforce Management

• Oversee workforce planning, recruitment, onboarding, performance management, and employee relations.
• Ensure consistent application of HR policies, grading structures, compensation frameworks, and performance management principles, with appropriate localization for labor laws and employment practices in different jurisdictions.
• Support leadership in organizational design, role clarity, and capability development across headquarters and delivery centers.
• Ensure accuracy, integrity, and confidentiality of HR data and reporting across locations.

Accounts, Finance, and Financial Stewardship

• Provide governance and oversight for budgeting, financial planning, accounting, and financial reporting
• Ensure effective financial controls, consistent accounting practices, and continuous audit readiness across jurisdictions.
• Oversee budget preparation, monitoring, and variance management for headquarters and international operations.
• Ensure timely, accurate, and consolidated financial reporting to leadership and relevant oversight bodies.
• Coordinate internal and external audits covering multi-location operations and ensure closure of findings.

Procurement and Vendor Governance

• Oversee procurement planning, sourcing, contracting, and vendor management activities.
• Ensure procurement processes are transparent, compliant, and aligned with approved policies, thresholds, and governance requirements.
• Promote value-for-money principles and consistent vendor governance across jurisdictions.
• Establish and monitor vendor performance and compliance frameworks applicable to both local and international vendors.
• Coordinate procurement practices to support delivery centers and distribute teams while managing risk and contractual exposure.

Office Administration and Facilities Management

• Lead and professionalize office administration and facilities management functions across.
• Ensure effective management of office operations, facilities, security coordination, access control, and administrative services at headquarters and international offices.
• Oversee facilities-related contracts, service providers, and administrative vendors across locations.
• Ensure physical work environments support productivity, safety, security, and employee well-being in diverse operating contexts.
• Establish clear administrative processes for asset management, records management, logistics, and general office services across locations.

Risk, Compliance, and Internal Controls:

• Ensure support services operate within defined policies, regulatory requirements, and internal control frameworks across all jurisdictions.
• Identify, monitor, and mitigate operational, financial, and compliance risks associated with multi-location operations.
• Maintain continuous audit readiness with complete documentation, traceability, and defensible controls across headquarters and international offices.
• Coordinate internal and external audits related to HR, finance, procurement, and administration across locations.
• Ensure timely implementation and closure of audit findings and corrective actions.

Stakeholder Collaboration and Service Quality:

• Act as the primary escalation point for support service issues impacting departments, delivery centers, and leadership.
• Collaborating with department heads and location leads to ensure support services meet operational needs without compromising governance or controls.
• Balance a service-oriented mindset with firm governance, enabling delivery across locations while maintaining accountability.
• Provide regular, structured updates to the General Manager on service performance, risks, and improvement initiatives across all locations.

Continuous Improvement and Organizational Readiness:

• Drive continuous improvement across support services through standardization, process optimization, and appropriate centralization.
• Identify opportunities to improve efficiency, service quality, and cost effectiveness across geographically distributed operations.
• Support organizational change initiatives related to systems, policies, operating models, or geographic expansion.
• Coordinate closely with technology, information security, and data governance teams to ensure support service systems meet security, data protection, and access control standards across locations.
• Operate effectively in a high change, evolving, and geographically distributed environment, providing stability and sound judgment.

Qualification & Requirements

Educational and Professional Qualifications:

• Bachelor’s degree in accounting, Finance, Business Administration, or Management is required; a master’s degree (e.g., MBA, MPA, or master’s in finance) is strongly preferred.
• Professional accounting or finance qualification such as CPA, ACCA, CA, or CMA is preferred.
• Additional professional certifications in Procurement, Human Resources, or Governance (e.g., CIPS, CIPD, CGMA) are advantageous.
• Formal training or certification in internal controls, risk management, or audit is desirable.

Skills and Competencies

• Strong technical competence in financial management, budgeting, accounting, and internal controls, with the ability to assess risk and challenge financial assumptions.
• Solid working knowledge of HR frameworks, procurement governance, and administrative operations, sufficient to ensure consistency, compliance, and service quality.
• Ability to design and operate shared services or centralized governance models across multiple locations.
• Strong analytical and problem-solving skills, with the ability to synthesize financial, operational, and compliance information for senior leadership.
• Excellent stakeholder management skills, including the ability to engage constructively with technical teams, auditors, regulators, and senior executives.
• High-quality written and verbal communication skills, including the ability to present complex financial and governance issues clearly and concisely.
• Comfort operating in environments with ambiguity, evolving structures, and competing priorities.

Experiences

• Minimum 12 to 15 years of progressive experience in corporate or shared services roles, with deep, hands-on experience in Accounts and Finance as the primary discipline.
• At least 5 to 7 years in a senior leadership role (Director, Head of Function, or equivalent) overseeing finance and multiple G&A functions such as HR, Procurement, and Administration.
• Demonstrated experience in financial governance, including budgeting, financial reporting, audit management, internal controls, and compliance.
• Proven experience managing multi-location or cross-border operations, including oversight of finance and administrative functions in international or delivery-center environments.
• Experience working within government, semi-government, or regulated organizations is strongly preferred.

Systems and Tools

• Strong familiarity with financial and ERP systems (e.g., SAP, Oracle, or equivalent government-grade platforms).
• Experience working with procurement systems, HR systems, and document or records management platforms.
• Strong proficiency in financial analysis, reporting, and controls using enterprise tools and spreadsheets.
• Ability to work effectively with technology teams to ensure systems support governance, controls, and reporting requirements.

Personal Attributes

• High integrity, professionalism, and a strong sense of accountability.
• Confident, composed, and credible when engaging with senior leadership and oversight bodies.
• Detail-oriented with a strong control mindset, balanced by pragmatism and service orientation.
• Able to take ownership of complex, sensitive issues and see them through to resolution.
• Resilient, calm, and effective in high-pressure, high-scrutiny environments.
• Trusted to act as a stabilizing force during periods of organizational or geographic expansion.

Benefits

No information available.