Director, Shared Services

Key Responsibilities

• Ensure the operation of the Shared Service Centre in Bogota, Colombia in line with the global Shared Services strategy and co-ordinate with the Global SSC tower leads future migration and operations for each tower.
• Responsible of work processes for Colombia centre and ensuring the alignment with the global standard and quality services
• Collaborate and drive across the different groups in Americas the adoption of Share Services scope .
• Grow the Integrated Delivery Service (IDS) and commoditized BPO outsourcing service offering to Americas, in line with Shared Services strategy.
• Work with the tower leads in talent management to reduce the retention and increase the people engagement
• Lead and drive the team to achieve the KPIs / SLAs and work deliverables to support the American business across the different tower.
• Drive and support the adoption of process standardization (SOPs) and innovation to achieve the necessary productivity and efficiency gains
• Support and advocate the adoption of digitization and automation initiatives within Shared Services
• Proactively identify, propose and implement continuous improvement opportunities in existing processes within the team and across towers focus in E2E process.
• Focal point for all towers that provide services from Colombia
• Legal representative for the SSC legal entity in Colombia and responsible of all compliance and governance requirements under the legal entity.

Qualification & Requirements

• Bachelor’s degree preferable in Finance, Business Administrator or Accounting
• Post-graduate qualifications such as MBA preferred if the degree is not related with Finance.
• English (spoken and written)

Experience Required

• Relevant multi-national Company experience in an appropriate management role
• Must have experience in Shared Services Centers at management level
• Must have experience in working with the American market / customers
• Prior exposure to the engineering industry, oil and gas industry and projects would be very favourable.
• Preferable experience in large BPO companies

Benefits

No information available.