Director, Shared Services
Interior Logic Group
United States, Arizona, Phoenix
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Salary
$120,000 - $160,000 Per Year
Rank
Director
Responsibility
Head of SS/GBS
Scope
Regional
Workplace
100% in office
Functions
Customer Service
HR
Marketing
Reports to
Region President and Center Ops EVP
Level
0
Travel Max:
0%
Posting Date
11-20-2024
Description
Looking to build your career and design your future? You have come to the right place.
Key Responsibilities
- Set region shared services strategy and manage day-to-day operations. Oversee delivery of services to customers and ensure service quality is met.
- Define and drive best practices and standard processes, KPIs, tech, and tools across shared services functions. Monitor and ensure compliance with standards. Ensure standards are properly documented in SOPs, process flows, and other guides. Coordinate with Center Ops on defining and tracking standards.
- Identify opportunities for transactional process improvement and promote a culture of continuous improvement and innovation. Work to develop and implement strategies to enhance operational efficiency, productivity, and improve quality of services delivered.
- Oversee and provide leadership to region shared services personnel, including effective training and support to team members. Foster a collaborative and high-performance culture by setting clear goals and expectations, providing guidance, and coaching teams.
- Define and manage clear SLAs between shared services teams and internal and external customers. Ensure effective communication and collaboration across region transactional ops (shared services) teams and other relevant region departments, including sales, sales support, design, and site ops.
- Prepare and present reports on region operations performance, KPIs, exceptions, trends, and insights to senior management, including Region President and Center Ops EVP.
Qualification & Requirements
- 7+ years of experience in operations, including transactional operations
- Strong understanding of transactional operations and how ops supports the broader region source to fulfillment value chain
- Track record of successfully executing initiatives across business functions
- Passion for operational and process excellence and improvement
Benefits
- Insurance, Health & Wellness
- Financial & Retirement
- Family & Parenting
- Vacation & Paid Time Off
- Other Perks & Discounts…
Company Profile
Interior Logic Group
Industry
Construction
Revenue
$1.78B
Employees
4,200
Fortune 500 Rank
NA
Global 500 Rank
NA
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