Director Regional Shared Services Centre – Africa

Key Responsibilities

Transition Management

• Lead end-to-end transition of finance operations from local teams to the SSC provider.
• Own the transition plan, including timelines, risk mitigation, and change management.
• Coordinate with cross-functional teams to ensure business continuity and alignment.

Regional Process Oversight

• Ensure SSC processes meet local requirements for Africa, including regulatory and time zone considerations.
• Monitor and enforce SSC compliance with regional SLAs and service expectations.

SSC Governance and Performance

• Act as the main point of contact for SSC operations in the region.
• Establish governance frameworks to oversee daily SSC activities.
• Set, monitor, and manage KPIs and SLA performance; resolve gaps and escalate as needed.
• Lead recurring business reviews with SSC providers to evaluate service quality, compliance, and improvement areas.

Risk and Escalation Management

• Address escalated compliance or operational issues from SSC vendors promptly.
• Implement formal escalation processes with clear communication to regional and site-level stakeholders.
• Use regional knowledge to identify and mitigate operational risks.

Continuous Improvement

• Drive initiatives to improve SSC efficiency, incorporating automation and feedback.
• Champion process enhancements tailored to regional needs.
• Foster a culture of innovation, ownership, and service excellence.

Qualification & Requirements

Education & Qualifications

• Bachelor’s degree in Accounting, Finance, or related field; MBA or CPA preferred.

General Knowledge & Experience

• 10+ years in shared services or finance operations.
• 5+ years managing SSC providers and outsourcing transitions.
• 5+ years in the mining industry or a related field in a finance leadership role.
• Relevant Risk management experience
• Deep understanding of regional accounting, compliance, and financial operations.
• Strong knowledge of GAAP and IFRS with the ability to apply standards across diverse jurisdictions.
• Familiarity with P2P, budgeting, and local regulations (e.g., tax, payroll).
• Experience in supply chain and HR (payroll) is advantageous.
• Strong knowledge of corporate governance, ethical standards, and industry best practices.
• Up-to-date with trends and legislation impacting finance operations.
• Leadership & People Skills
• Proven leadership in cross-functional, cross-vendor environments.
• Strong change management and stakeholder engagement abilities.
• Experience working in global or matrixed organizations.
• Hands-on experience with SAP is a plus.
• Strong analytical, problem-solving, and decision-making skills.
• Culturally agile with the ability to collaborate across diverse teams.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…