Director, Regional Business & People Support

Key Responsibilities

Operational Excellence & Process Improvement

• Oversee Regional Business & People Support operations, ensuring efficiency and compliance with global standards and local legal frameworks.
• Maintain accountability for site operations within the region, always ensuring adherence to global and local compliance requirements.
• Identify and implement opportunities for process improvement and resource optimization to enhance operational effectiveness

Leadership

• Inspire and lead diverse cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Mentor and develop team members, ensuring professional growth, skill development, and succession planning.
• Demonstrate strong decision-making capabilities and provide clear direction in a fast-paced and evolving environment.
• Cultivate a high-performing environment by setting clear goals, providing constructive feedback, and celebrating team achievements.

Matrix Collaboration

• Effectively navigate and contribute to a matrix organization, balancing regional needs with global functional objectives and guidelines.
• Act as a liaison between local teams and global leadership, ensuring alignment and information flow.

Lead and coordinate cross-functional teams, including

• HR/People & Culture: Lead employee engagement, retention strategies and labor law regulation and compliance while fostering a culture aligned with company values.
• Finance: Oversee regional financial reporting, budgeting, and forecasting, ensuring alignment with corporate goals.
• IT: Supervise regional IT helpdesk operations, ensure system uptime, and support local implementation of global IT initiatives.
• Admin Teams and Facility Management: Ensure effective site operations, facilities maintenance, and support for administrative functions.
• Accounting and Tax: Ensure timely and accurate financial reconciliations, audits, and compliance with local and international accounting standards and tax laws.

Performance Management

• Track and improve key metrics across functional groups, ensuring regular reporting to regional and global leadership.
• Analyse data to identify inefficiencies, recommend adjustments, and implement changes to optimize operational performance.

Cultural Mindset

• Drive initiatives that promote and embody the company’s culture, fostering an inclusive and collaborative work environment.
• Develop and execute the local employer branding strategy to position the company as a preferred employer in the region.

Qualification & Requirements

• 8+ years of experience in fast-growing startups or high-performing, fast-growing larger organizations, within Finance, Administration and HR.
• Preferably a master’s degree within business administration and/or CPA or the like.
• 5+ years of experience leading and mentoring a team, fostering collaboration and high performance.
• Strong understanding of Bulgarian laws and regulations.
• Ability to collaborate effectively across departments and within a global organization.
• Strong communication skills: clear, concise communication skills for explaining HR policies and processes, both written and verbal.
• Results-driven: proven ability to meet and improve operational KPIs, driving continuous process optimization.
• Cultural alignment: embody Milestone’s values of Reliability, Openness, Innovation, Flexibility and Independence.
• Fluent English

Benefits

• Hybrid-friendly/flexible way of working
• Competitive salary and benefits
• 25 days vacation
• Employer covered luxury health and dental packages
• Best Doctors Insurance
• Public transport card sponsored by us or parking place
• Employer sponsored mobile phone and telecom subscription
• Compliments gift card
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental health with Mindromeda
• Dedicated employee learning and trainings budget