Director – Program Lead GBS Migrations

Key Responsibilities

• Define the vision, scope, and business case for SSC migrations in partnership with global leadership.
• Develop and manage implementation roadmaps, including resource planning, transition phases, and delivery milestones.
• Lead the transition of services from countries and Centres of Excellence (COEs) into SSC delivery hubs.
• Oversee knowledge‑transfer planning and operational readiness in collaboration with delivery leads and process owners.
• Establish and optimize the service delivery model, including SLAs, KPIs, and customer satisfaction metrics.
• Monitor program execution, risks, and dependencies, ensuring programs are delivered on time, in full, and within scope.
• Build strong relationships with country leaders, functional heads, and internal program teams.
• Drive continuous improvement and harmonization of processes post‑migration.
• Lead and mentor project managers supporting the program.

Qualification & Requirements

• Bachelor’s degree in Business, HR, Finance, or related field; MBA preferred.
• 10+ years of experience in global project/program management, with at least 5 years in GBS, SSC, or TOM transformations.
• Certifications such as PMP, PRINCE2, or Agile are highly valued.
• Proven experience leading complex migrations and SSC transitions.
• Strong understanding of global service delivery models, process transformation, and change management.
• Excellent communication, stakeholder management, and problem‑solving skills.
• Fluent English (additional languages are beneficial).

Benefits

Why Join:

• Lead a mission‑critical global SSC transformation impacting multiple regions.
• High visibility with senior leadership and cross‑functional partners.
• Attractive compensation and benefits package.
• Opportunities to shape the future operating model of a global organization.