Director, Production Shared Services

Key Responsibilities

Strategic & Operational Leadership

• Design and implement systems, tools, and rituals that continuously improve transparency, collaboration, and execution across teams.
• Lead day-to-day operations of the K-12 production shared services teams, ensuring alignment with strategic objectives, timelines, and budgets.
• Manage the transition from legacy platforms (e.g., Smartsheet) to Jira, optimizing planning, tracking, and reporting capabilities.
• Oversee and maintain the production roadmap.

Cross-Functional Engagement & Communication

• Develop and operationalize consistent communication channels and engagement models with teams across Product, Archive, Marketing, Sales, Academic Design, Content Licensing, and Content Services.
• Serve as a strategic partner and trusted advisor to senior stakeholders, ensuring shared visibility into progress, risks, and shifting priorities.
• Lead service reviews, planning sessions, and stakeholder check-ins to promote alignment and early issue resolution.
• Collaborate across functions to support lean resource planning and proactively surface capacity constraints and trade-offs.
• Facilitate cross-functional workshops and co-design sessions for continuous improvement and shared accountability.
• Enable iterative delivery by helping teams navigate dependencies, unblock impediments, and adjust plans based on feedback and changing conditions.

Agile Ways of Working

• Champion Agile practices within the Shared Services team and broader organization, promoting responsiveness, adaptability, and continuous learning.
• Guide teams through Agile adoption and maturity, reinforcing Agile mindsets and business agility in day-to-day operations.
• Collaborate with Agile coaches and transformation teams to scale Agile practices and build sustainable operating models.
• Integrate Agile metrics and lightweight workflows (e.g., Kanban boards, Jira dashboards) into shared services tracking.

Team Leadership & Capability Building

• Foster a growth-oriented, service-minded team culture through mentoring, development planning, and feedback.
• Strengthen Production Shared Services capabilities and operational discipline through process improvement, coaching, and tool enablement.
• Ensure clarity of roles, accountability, and professional development opportunities within the team.

Qualification & Requirements

• Bachelor’s Degree
• 10+ years of experience in project, program, or portfolio management—ideally in educational publishing, digital media, or content production.
• Over 5 years of experience leading complex, cross-functional initiatives and managing enterprise-level portfolios or shared services operations.
• Proven history of leading and developing high-performing teams, fostering collaboration across functions, and driving accountability in dynamic, fast-paced environments.
• Demonstrated success implementing systems and frameworks that enhance communication and collaboration across teams.
• Advanced experience with Jira for project and portfolio management, including system design and rollout.
• Strong understanding of Agile frameworks (e.g., Scrum, Kanban, SAFe) and Agile transformation leadership.
• Exceptional interpersonal and communication skills with a proven ability to lead in a matrixed environment.
• Proficient in capacity planning, stakeholder engagement, risk management, and performance tracking.
• Comfortable navigating ambiguity in fast-paced environments and driving outcomes through influence and collaboration.

Preferred

• Certifications such as PMP, SAFe Program Consultant (SPC), Certified Scrum Professional (CSP), or equivalent.
• Experience leading change initiatives, digital tool transitions, and capability-building efforts.

Benefits

No Information Available