Director, Process Improvement & Operational Excellence

Key Responsibilities

By applying methodologies like Six Sigma, Lean, and Agile, you’ll help CR deliver even greater value to consumers through measurable operational efficiencies.

• Lead Process Improvement Initiatives to improve workflow reduce inefficiencies and enhance internal communication.
• Drive Cross-Functional Collaboration to break down silos
• Apply DMAIC and Lean Six Sigma Tools to identify opportunities and deliver sustainable solutions.
• Establish Standards and Metrics in order to define and monitor performance indicators
• Lead Change Management by supporting teams through change as needed.
• Champion a Culture of Continuous Improvement by creating and promoting systems; continue to reinforce the iterative process improvement.
• Collaborate with Leadership as a trusted advisor to the executive team, aligning operational improvements with strategic priorities.

Qualification & Requirements

You’ll Be Highly Rated If:

• You have the degree. Bachelor’s degree is required.
• You have the certification. You have earned a Lean Six Sigma Black Belt certificate (or equivalent)
• You have the experience. You bring 8–10+ years of experience in process improvement, operations, or strategic planning.
• You have the receipts. You have the proven ability to lead complex, cross-functional projects and influence stakeholders at all levels.
• You are a strong verbal and written communicator.
• You know the tools of the trade. You have the expertise in tools related to project management, data visualization, and team collaboration.
• You use data to drive change. Data, logic and sound judgment are the decision-making tools in your toolkit.
• You are a supportive and inclusive leader. You have built high performing teams by fostering collaboration.

You’ll Be One Of Our Top Picks If

• You have an advanced degree. You have earned a Master’s Degree in Business, Organizational Development, or a related field.
• You have a mission-driven mindset. You have experience working in a nonprofit, mission-driven organization. Extra points if you have experience within a media organization.
• You are Project Management certified. (i.e. PMP, Scrum Master)
• You know CR. You bring a passion for advancing consumer rights and transparency.

Benefits

We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match.