Director, People Operations & Technology

Key Responsibilities

Global People Operations Strategy & Shared Services

• Design and launch a centralized Global People Shared Services Center of Excellence (CoE), aligning structure, governance, and processes across geographies.
• Optimize service delivery models to ensure scalability, quality, and operational efficiency.
• Lead transaction support with consistent SLAs and data accuracy.
• Define global standards while enabling localized compliance and cultural relevance.
• Own all compliance related related data requests globally

People Technology, AI, and Automation

• Design and implement the strategy and roadmap for digital transformation initiatives across all people systems to drive integrations, automations, and ongoing enhancements.
• Incubate and implement tools to support self-service, insights, case management, documentation, and personalization at scale.
• Partner with teams to pilot and scale tools that reduce manual work and elevate the employee experience.

Data, Analytics & People Insights

• Build dashboards, predictive analytics, and real-time reporting to support workforce planning, engagement, and operational decisions.
• Leverage data to continuously improve processes, flag issues early, and inform strategic workforce and operational discussions.

Cross-Functional Partnership & Change Management

• Partner with all people teams and business leaders to align people systems and service delivery globally.
• Lead change management and communications to drive adoption and behavior change.
• Foster a culture of continuous improvement and experimentation across the people’s function.

Team Leadership

• Build and lead a high-performing team across People operations, People systems, and shared services.
• Inspire operational excellence, innovation, and service mindset at every level.

Qualification & Requirements

• 12+ years of progressive experience in People Operations, Shared Services, and People Tech; at least 5+ in a global leadership role.
• Proven experience standing up or transforming a People Shared Services function across multiple countries.
• Strong knowledge and usage of HR systems – Darwinbox required, ADP & Lever preferred
• Use AI to experiment with tools that streamline workflows, unlock insights, and enhance decision-making
• Experience leveraging people analytics to drive digital transformations.
• Hands-on leadership style; willing to dive deep while also steering long-term strategy.
• Deep understanding of remote-first, global compliance, workforce planning, and scaling people operations in high-growth environments.
• Pre-IPO or IPO experience is a plus.
• Growth mindset, high EQ, and the ability to thrive in ambiguity and change.

Benefits

No information available.