Director Organizational Strategy and Business Ops

Key Responsibilities

• Influence and motivate a team of GenAI and Automation developers to design, deliver, and roll out high-quality GenAI products on time and as promised.
• Drive the strategy to build and deploy enterprise-grade GenAI and Automation products to improve productivity and efficiency, ensuring they are robust, secure, and equipped with all necessary guardrails.
• Be the liaison and primary point of contact for all non-project related interactions between the Corporate GenAI and Automation organization and the rest of the company.
• Be an exemplary leader and a role model for the organization’s culture, vision, mission, and goals.
• Proactively drive, track, and close out internal organization initiatives from ideation to execution.  Provide regular visibility to leadership on progress, action items, blockers, risks, and dependencies.
• Set, track, and measure Objectives and Key Results to showcase improvements in productivity and time savings for employees and using these KPIs to enhance the product to further improve productivity and efficiency.
• Manage the Corporate GenAI Team Workforce Plan to ensure the team has the necessary resources and skills to meet project demands.
• Develop and manage the Corporate GenAI Team Budget to ensure financial resources are allocated effectively and efficiently.
• Lead the Corporate GenAI Team Annual Planning process to set priorities and allocate resources for the upcoming year.
• Orchestrate Town Halls, Hackathons, org branding, publishing accomplishments, training, employee surveys action planning, recognition planning, etc.
• Serve as a strategic thought partner and sounding board to help communicate, track, and oversee organizational strategy and goals.
• Create flourishing culture of excitement, fun, and cohesion by connecting the dots across the organization for improved employee wellbeing and engagement.

Qualification & Requirements

Basic Qualifications

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor’s or Advanced (e.g. Masters, MBA, JD, MD, or PhD) degree in business, computer science, engineering, information technology, management information systems or equivalent work experience.
• 10 or more years of work experience as an influential individual contributor driving strategy and business operations
• Leadership: Proven leader with excellent facilitation and collaboration skills with prior experience in large corporations as a leadership enabler having multi geography presence. Ability to coordinate activities within cross-divisional and cross-functional teams.
• Project and Program Management: Experience in project management principles and Agile methodologies with proven examples of driving success and preventing avoidable failures and delivering successful outcomes on transformation & cultural initiatives.
• Strong Conviction to Drive Closures: High sense of ownership, low ego, can-do attitude, must be proactive and solution oriented, looking for ways to add value and assist the team.
• Standardization Approach: Prior experience establishing Standard Operating Procedures to enable the organization. This is an enabler role.  Make organization leaders successful by providing frameworks for success.  Know the products & culture, be flexible and adaptable, have data at your fingertips, and help remove blockers.
• Critical Thinking: Exceptional analytical and problem-solving skills, with a knack for making data-driven decisions. Demonstrates excellent attention to details, ability to think analytically and independently.
• Self-Motivation: with the ability to exercise independent judgment with minimal direction from supervisor with ability to maintain a high-level view of the org activities to identify gaps, blind spots, risks.
• Project Management: Experience leading complex projects from inception to completion, with demonstrated ability to drive innovation and continuous improvement across projects with a development team, experience managing multiple projects and priorities in a fast-paced, dynamic environment.
• Communications Skills: Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
• Innovation: A passion for innovation and a commitment to staying up-to-date with the latest advancements in Generative AI
• Software Skills: Strong knowledge of MS Office with Copilot, and Jira and Jira Align

Benefits

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.