Director, Order to Cash (O2C) – APAC Shared Service Center

Key Responsibilities

Strategic Leadership & Governance

• Develop and execute the regional O2C strategy, aligning it with global finance objectives and the GBS service delivery model.
• Establish and enforce a robust governance framework, ensuring adherence to global process standards, company policies, and statutory compliance across all APAC countries.
• Define, monitor, and report on key performance indicators (KPIs) , driving accountability for results such as Overdue percentage reduction, credit memos reductions, aged debt, and cash application accuracy.

Operational Excellence & Process Improvement

• Oversee the end-to-end O2C process, including: Customer Master Data, Credit Management, Billing and Invoicing, Collections and Accounts Receivable (AR), Cash Application, and Dispute Management.
• Champion continuous improvement and digital transformation initiatives (e.g., Robotics Process Automation (RPA), Artificial Intelligence (AI) to enhance process efficiency, accuracy, and scalability across the APAC O2C function.
• Drive process harmonization and standardization across all scoped markets, collaborating with local business units, Finance GPO to implement global best practices.

People & Team Management

• Lead, mentor, and develop a high-performing and engaged team across the Kuala Lumpur/Shanghai locations, fostering a culture of ownership, operational excellence, and customer service.
• Manage the operational planning, resource allocation, budgeting, and training needs for the multi-site O2C team.
• Ensure effective cross-training and knowledge transfer between the Kuala Lumpur/ Shanghai teams to build resilience and deep regional expertise.
• Oversee performance management, talent development, and succession planning for the regional O2C organization.

Stakeholder Management & Collaboration

• Act as the primary point of contact for O2C service delivery for APAC business leadership, local CFOs, and global process owners.
• Partner closely with Sales, Commercial, and Local Finance teams across APAC to resolve complex issues, improve upstream process efficiency, and manage commercial disputes.
• Liaise with internal and external audit functions, ensuring strong internal controls and compliance.

Qualification & Requirements

• Minimum of 10-15 years of relevant experience in Finance/Accounting, with at least 5 years in a senior leadership role overseeing the end-to-end Order to Cash process.
• Proven experience managing O2C operations within a Shared Service Center or Global Business Services environment, specifically supporting the APAC region.
• Demonstrated experience in managing geographically dispersed teams, with direct experience leading teams in Kuala Lumpur and remote locations.
• Deep expertise in O2C best practices, process re-engineering, and the implementation of relevant technologies (e.g., ERP systems like Oracle/Microsoft Dynamics 365, collection tools, cash application automation).
• Strong financial acumen and understanding of working capital management.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence at all levels of the organization.

Benefits

What We Offer:

• Hybrid work arrangement
• Office location is accessible via MRT (Bandar Utama station)
• Highly engaged and empowered work culture
• Dynamic multinational team of more than 14 nationalities
• Continuous learning & development

We take care of our employees:

• Medical card coverage for self and dependents (outpatient and inpatient)
• Extended health & flexi benefits coverage (Child’s specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
• Monthly NICE Program activities for team bonding and well-being lifestyles