Director, Order to Cash

Key Responsibilities

• Develop and execute strategies to use technology and data in a way that drives and support business strategy and optimizes the Order to Cash process, including order management, transportation, pricing, invoicing, credit management, collections, and cash application.
• Be a single point of contact for OTC Technology for the Global Supply Chain team.
• Seek and gain alignment between Corporate and Regional priorities.
• Ensure that regional and country needs are raised and addressed at the global level and are accounted for in business demand.
• Lead a team of Product Owners, Delivery Leads, Functional Engineers, and Solution Architects to ensure delivery of the roadmap by area.
• Provide guidance, coaching, and performance feedback to direct reports in order to foster a high-performing and customer-centric culture.
• Provide oversight, leadership and alignment to overall timelines, budgets, milestones, deliverables and prioritization.
• Sign off on blueprint and design before development work starts.
• Track utilization of products that are part of portfolio, in collaboration with Product Owners.
• Ensure business cases are developed and stakeholders are accountable for value realization.
• Collaborate with cross-functional teams to streamline processes, resolve issues and drive continuous improvement initiatives.
• Implement best practices and industry standards, leveraging technology solutions and automation tools to enhance productivity and scalability.
• Develop and maintain strong relationships with internal stakeholders to address questions, resolve issues, and ensure adherence to service level commitments.

Other Information

• Key internal relationships: VP of Supply Chain, Director of Customer Supply Chain, Regional Technology Leaders.
• Key external relationships: External vendors
• Travel: as required
• Job is primarily performed in a standard office environment
• Direct Reports: 6

Qualification & Requirements

Education and Work Experience

• Bachelors Degree, Master’s or MBA in Technology / Business / Finance / Industrial Engineering, or equivalent work experience.
• 10+ Years of highly relevant experience in the CPG or adjacent industry, holding progressive roles.
• 5+ years of experience in Order to Cash or related functions
• Deep expertise in order management systems, transportation management systems (e2Pen, SAP, Blue Yonder), billing platforms, and SAP ECC/S4 with a focus on optimizing processes and leveraging technology solutions.
• Worked and succeeded in both traditional and Agile project delivery framework.
• Experience working within a Global organization.
• Have managed and mentored a team of people.

Abilities And Skills

• Excellent communication and interpersonal skills, with ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization, including SLT.
• Ability to manage multiple stakeholders and communication platforms to ensure success of projects.
• Strong analytical and problem-solving skills, with ability to analyze complex data sets and drive data-driven decisions.
• Strong project management and organizational skills.
• Proven leadership abilities, including the ability to inspire and motivate teams, drive change, and deliver results in a fast-paced and dynamic environment.
• Experience in the implementation of process improvements, automation initiatives, and system enhancements within the Order to Cash function.

Benefits

At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.