Director of Workforce Optimization – Corporate

Key Responsibilities

• Effectively communicate strategic and tactical plans for more efficient use of labor to property GMs and CG Shared Service leaders. Influence property and CG Shared Service leadership to embrace recommendations for process improvement.
• Develop, implement, and manage consistent statistical standards and evaluation methods for the company’s and department specific Key Volume Indicators.
• Modeling and reporting on current and future staffing needs, including the financial impact of changes to the workforce
• Develops and manages an array of reports to facilitate transparency of the company’s workforce for department leaders as well as executive leadership. Metrics include but are not limited to staffing size, service standards, key volume indicators and financial impact.
• Works directly with the department heads to facilitate the continuous improvement of team member schedules to meet Live! Casino’s service standards and budget goals.
• Analyzes company processes to facilitate the continuous improvement of staffing plans and technology’s ability to aid them.
• Helps mentor and establish goals to facilitate team member growth within the Labor Optimization department.
• Responsible for the direct supervision of Live! Casino’s scheduling team and analysts.
• Other duties as assigned.

Qualification & Requirements

Must-Haves:

• Four (4) to seven (7) years of experience in analytics and casino operational leadership roles. Should include roles and progressively higher responsibilities related to financial and business process improvement in a hospitality environment
• Bachelor’s degree in hospitality, business, finance, or a related field is preferred. MBA would be a plus.
• Advanced knowledge of Microsoft Excel including vlookup, pivot tables, conditional formatting, and other advanced calculations/functions is required.
• Experience in implementing effective staffing plans based on fluctuating demand in a high-volume environment.
• Experience in financial analysis and reporting of the impacts of a enterprise workforce to include communicating results to executive leadership.
• Experience with the following is preferred but not required: Aristocrat Oasis v12, Tableau, SQL, IGT Table Touch, Bravo Poker, Micros, SSI, Kronos, Virtual Roster.
• Ability to obtain Gaming License as required by the Maryland Lottery and Gaming Commission & Pennsylvania Gaming Control Board for the position.

Skills To Help You Succeed

• Ability to analyze and interpret statistical/numerical data, company needs and results.
• Ability to understand and solve complex financial and operational issues/problems.
• Ability to perform assigned duties under frequent time pressures.
• Capable of working under limited supervision
• Willingness and ability to perform and manage tasks and meet deadlines in an interactive high energy environment which may require extended work hours.
• Must have initiative, strive for continuous improvement. Proven ability in implementing innovative ideas or business solutions.
• Ability to infer reporting results and present clear and concise results to senior leadership

Benefits

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts