Director of Supply Chain (BPO/Shared Services)

Key Responsibilities

• Execute the GCC-wide strategy for the supply chain function.
• Manage procurement of supplies, equipment and services activities to support the company’s Health operations and lead support for procurement activities for the GCC and perform management of externally provided business services.
• Collaborate with IT and maintain responsibility for supply chain ERP and technology system management and development in order to provide the technology enablers required to support effective procurement operations.
• Drive continuous improvement in overall service levels through development and tracking of key performance indicators, as well as management of vendor master/data master.
• Identify leading practices and cost reduction opportunities by streamlining processes and systems (i.e., modification of responsibilities, elimination of nonvalue added processes).
• Drive alignment between developed policies and procedures, training curricula, performance reporting methodology, and other key enablers to support supply chain’s compliance with healthcare and company-specific compliance requirements.
• Collaborate with relevant stakeholders to drive externally provided business services continuous improvement in overall service levels through development, tracking, and reporting of KPIs
• Perform periodic assessments of externally provided business services including identifying impact of non-compliance and areas of improvements such as contractual compliance, testing and reporting, and training.
• Manage escalation and issue management of externally provided business services including realizing root cause analysis and developing action plan.
• Assist with business continuity and disaster recovery processes, policies, and procedures for externally provided business services.
• Collaborates with Accounts Payable leadership to identify opportunities for expedited resolution of exceptions / discrepancies in support of timely payment for supplies, equipment, and services; including compliance for vendor reporting and master data.
• Plan, direct, supervise, and coordinate work activities of subordinates.
• Monitor and report on performance and take corrective actions as required.
• Ensure that activities performed meet quality standards.
• Responsible for budgeting staff and finances for procurement functional tower.
• Hire, train, evaluate, and supervise staff.
• Establish and maintain relationships within the GCC and US business units and provide assistance with problems stakeholders may encounter.
• Act as a key contact to US business units and guide GCC teams to perform transactions processing per agreed service level agreements.
• Develop and drive organizational effectiveness and support the GCC on all major initiatives.

Qualification & Requirements

• Experience managing teams in a shared service center environment, with proven experience in training, coaching, and developing key resources.
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business units.
• Strong skills in Microsoft Office, Database, BI Tools, and ERP systems, specifically Supply Chain modules.
• Fundamental knowledge of procurement practices and procedures and healthcare regulatory requirements across multiple spending categories including medical/surgical supplies, purchased services, information technology, and real estate and facilities.
• Excellent process and query management skills, knowledge of implementing process and continuous improvements with relevant tools (i.e., Lean, Six Sigma certifications) preferred.
• Strong people skills, including the ability to communicate effectively with diverse constituencies and deliver high quality written and verbal presentations. Astute interpersonal, public relations, and negotiating skills. Excellent interpersonal skills and a dedicated listener.
• Champion change and innovation, including the ability to stimulate creativity and innovation within the team. Open to new ideas. Supports team members who initiate change and take risks, while staying aligned to company objectives.
• An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, medical staff, and the Board.

Benefits

What’s on offer

• Opportunities to lead and grow within a large organization.
• Professional work environment within the business services industry.