Director of Shared Services Operations

Key Responsibilities

• Directly responsible for a large team leading and driving operational excellence, efficiency, and continuous improvement across shared business service processes to achieve operational KPIs and metrics
• Oversee the centralized delivery of business shared services, ensuring the highest standards of service quality and operational efficiency across the organization
• Recruit, hire, and retain high-performing teams with a focus on team building and employee engagement within each process area
• Drive process optimization initiatives and standardize Shared Business Services processes to enhance efficiency and effectiveness for ongoing organizational needs
• Collaborate with executive leadership and key stakeholders to align Shared Business Services with business unit requirements and strategic objectives
• Conduct monthly operating reviews to evaluate KPIs, project status, and operational goals, fostering a culture of continuous improvement and identifying opportunities for innovation and automation
• Travel up to 10% of the time
• Other duties as assigned

Qualification & Requirements

Required Education and Experience:

• Bachelor’s Degree with 10 plus years of experience in a service center environment or related area and 6 plus years of management experience or High School Diploma/General Education Diploma with 13 plus years of experience and 7 plus years of management experience

Preferred Education and Experience:

• Master’s Degree or Certified Public Accountant (CPA)
• Lean Six Sigma experience or certification

Benefits

Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement