Director of Shared Services

Key Responsibilities

Key Accountabilities

• Strategic Leadership: Collaborate with the SLT to ensure that the work of the Shared Services department is integrated with and supportive of other teams across the organization.
• People Leadership: Coach and support a multidisciplinary team, fostering a collaborative culture grounded in service, learning, and continuous improvement.
• Financial Oversight: Lead financial reporting, forecasting, budgeting, and policy adherence; present financial results and insights to the Board.
• HR Leadership: Strengthen HR programs and policies in partnership with the HR Manager and Coordinator, with a focus on enhancing the employee experience.
• Facilities Management: Provide leadership on facilities maintenance and capital projects to ensure the EHS building is attractive and meets the needs of the organization.
• Information Technology: Ensure EHS’s strategic and operational IT needs are met, in conjunction with external IT service providers.
• Board Engagement: Prepare and present to the Board and its Finance & Audit and Governance & HR Committees; participate in policy review and organizational planning.

First-Year Deliverables / Measures of Success

Success in the first year will be determined by the candidate’s ability to:

• Execute key projects-in-progress, including the ongoing compensation review project and renovation of the adoption gallery.
• Build strong, trust-based relationships with the Shared Services team, SLT colleagues, and key operational staff.
• Review current facilities and infrastructure to ensure they meet future organizational needs.
• Assess team structure and workflows within Shared Services; identify and implement improvements.
• Support and coach staff, including long-tenured personnel, with patience, influence, and emotional intelligence.
• Model a service-oriented approach to working with internal clients across all departments.

Qualification & Requirements

Education:

• Degree or diploma in accounting, finance, or a related field. Equivalencies will be considered.
• CPA designation strongly preferred

Experience:

• Minimum 5 years of progressive leadership experience in finance and/or human resources
• Demonstrated experience managing cross-functional teams and complex projects
• Non-profit sector experience is an asset
• Familiarity with facilities oversight and capital project planning is welcomed
• Experience with systems such as Sage, ADP, and Microsoft Suite is beneficial

Competencies and Attributes:

• Strong project management skills
• A collaborative and inclusive leadership style
• Exceptional relationship-building and coaching skills
• Strong communicator, including ability to present effectively at the Board level
• Strategic, systems-oriented thinker
• Comfortable translating technical concepts for non-technical audiences
• Skilled at building trust and influencing change with both new and long-standing staff
• Comfortable working around animals and within a shelter environment

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…