Director of Shared Services

Key Responsibilities

• Supervise, mentor, and develop the AP, AR, and Payroll teams, fostering a high-performance and positive culture
• Oversee the AP process, ensuring timely and accurate processing of vendor invoices, expense reports, and payments
• Manage vendor payment information verification and comply with fraud prevention guidelines
• Oversee the AR process, including invoicing, payment application, and collections, ensuring timely receipt of payments
• Set policies and procedures for monitoring aging reports for all aspects of receivables, including private clubs, banquet/private events, and wholesale retail
• Maintain end-to-end transaction processes for AP, AR, and Payroll
• Analyze current AP and AR workflows, identifying opportunities to streamline processes and enhance efficiency
• Implement and maintain automation tools and systems to optimize shared services functions
• Lead the transition of AP and AR functions from decentralized to shared services, ensuring minimal disruption to operations
• Manage and execute change management plans to support adoption of new processes across multiple business units
• Prepare and review AP and AR metrics, KPIs, and reports for leadership
• Ensure accurate month-end and year-end closing processes for AP and AR
• Establish points of contact and escalation procedures for AP and AR inquiries from internal departments and external stakeholders
• Maintain adherence to internal controls, policies, and procedures related to AP and AR activities
• Identify and mitigate financial risks, ensuring accuracy and integrity in all financial transactions
• Support audits by providing requested documentation and reconciliations
• Establish and maintain service level agreements with supported departments to define expectations, monitor performance, and drive accountability across all service lines
• Other duties as assigned

Qualification & Requirements

Education & Experience Requirements

• B.S Degree in accounting or finance required, CPA preferred
• 5 plus years of experience in a shared services environment
• 5 plus years of progressive accounting experience with at least 3 years in a high-level management position

Knowledge, Skills & Abilities

• Strong knowledge of AP and AR processes, systems, and best practices
• Ability to set clear goals, conduct performance evaluations, and provide coaching to enhance individual and team success
• Ability to collaborate with internal teams to address billing or payment issues
• Ability to ensure compliance with company policies, sales tax, and other regulatory requirements
• Ability to champion a culture of continuous improvement by promoting operational excellence, employee engagement, and the use of data-driven decision making across all shared services functions
• Proficiency in ERP systems (e.g., JD Edwards, Oracle, NetSuite) and advanced Excel skills
• Ability to work closely with cross-functional teams, including finance, procurement, and operations, to resolve issues and improve processes
• Ability to establish best practices and timelines to efficiently process payments for multiple companies
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams
• Strong analytical and problem-solving abilities, with attention to detail and accuracy
• Proficient in process improvement initiatives and automation tools
• Advanced Excel skills with experience in financial modeling

Work Environment & Physical Demands

• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
• No adverse or hazardous conditions
• Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

Benefits

This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks