Director of Revenue Management (Hotels)

Key Responsibilities

• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Enter group contracts and communicate group information to the front desk.
• Controls rooms inventory, including allocation and reservations to areas of maximum yield and blackout dates for all properties (Shore Hotel, Ocean View Hotel, and Santa Monica Hotel).
• Conduct Revenue Meetings with the three properties to review forecast, pace, rates, and STR report.
• Ensure a strategic mix of business and pricing strategies is set based on market conditions to maximize revenue and profitability.
• Oversee inputting and maintenance of the company’s rate offerings across all distribution channels.
• Collaborate with Public Relations in updating online content (own and third-party websites) following brand standards and always ensuring that information displayed is up to date.
• Chief Operator of IDEA’s Revenue Management system. Tasks include a daily checklist, forecast validation, optimizations, and configuration.
• Assists in maintaining a comprehensive, current, and guest-focused set of departmental standards and procedures and oversees their implementation through ongoing training.
• Manage and ensure the training needs of Reservations staff (Sabre Call Center) are carried out, and training programs are designed and implemented to meet needs.
• Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance
• Partner with General Manager, Sales & Marketing Director/Manager, and other revenue-generating department heads to drive proactive revenue-generating strategies.
• Attends Executive or other leadership meetings and strategizes with team members on revenue-generating aspects of the operations.
• Provides and analyzes group pricing for the Sales department for all three property locations.
• Supervises Revenue Manager and other Revenue staff as needed.
• Analyzes and monitors market trends and the Santa Monica and Los Angeles Convention Calendar to capitalize on compression periods.
• Ensure all related systems are configured correctly, validated, and working to full capacity.
• Prepare an outline for and support the annual Revenue Budget process for all three properties (Day by Day).
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, Corporate, and Consortia).
• Develop monthly room revenue forecasts.
• Build/maintain relationships w/OTA Market Managers and ensure best representation on third-party websites.
• Prepare three-day and ten-day forecasts to reflect budgeted occupancy levels and distribute to departments.
• Manage & Track Friends & Family Rate requests.
• Attends meetings, as well as schedules and conducts departmental meetings.
• Generate revenue reports as required.
• Provide proper departments with rate and inventory information.
• Conduct performance appraisals of Revenue Dept. staff.
• Select, train, supervise, schedule, develop, discipline, and counsel employees according to hotel policies and procedures.
• Support all Safety Programs and Initiatives as needed.
• Perform any other job-related duties as assigned.

Qualification & Requirements

Essential Job Qualifications & Competencies

Proven success in the following job competencies:

• Honesty; has honest, direct, and factual communication and actions with internal and external customers.
• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others’ ideas and tries new things.
• Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
• Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
• Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.
• Diversity: Strong commitment to diversity and equality in a company culture.
• Communication: Strong communication (verbal and written) and presentation skills.
• Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

Experience

• Minimum 3 years of revenue management experience in the hotel industry.
• Hotel experience is required.
• Supervisory/management experience required.
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Opera experience is highly preferred.
• IDeaS experience is preferred.

Education

• Bachelor’s degree in business, management, or hospitality or related field or equivalent of 2 years relevant work experience required.

Working Conditions & Physical Demands

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to lift and move up to 20 pounds occasionally.
• Regular and on-time attendance is critical.
• Hours occasionally exceed 40 hours per week.
• Ability to stand during shifts.

Benefits

• Medical, Dental and Vision Insurance to all eligible employees
• Company-paid life insurance of $25,000 to all eligible employees
• Matching 401K Retirement Savings Plan (up to 5% of employee’s contribution)
• Seven paid holidays
• Sick pay when eligible
• Company-paid parking
• Employee Assistance Program (EAP)
• Employee Recognition Programs
• Employee Referral Incentive Program
• Transportation allowance
• Dry cleaning services (up to 10 pieces per week)