Director of Product Management, Shared Services

Key Responsibilities

• Develop a visionary roadmap that is a customer-centric strategy, ensuring alignment with CDK’s long-term goals and shared services priorities
• Own the full lifecycle from concept through end-of-life, including incubation of new initiatives, successful launches, and adoption strategies that drive measurable business outcomes
• Leverage deep insights into identity management, data platforms, and platform-level AI trends to anticipate customer needs and position CDK as an industry leader
• Establish clear decision frameworks, ensuring scalability and seamless integration across CDK’s ecosystem
• Champion user experience optimization by embedding research findings into product enhancements, driving adoption and improving NPS scores
• Set ambitious yet achievable Objects and Key Results (OKRs) tied to adoption, time-to-value, and customer satisfaction, and communicate progress transparently to stakeholders
• Create structured feedback loops with customers and internal teams to prioritize features that deliver measurable impact and accelerate onboarding
• Represent CDK’s platform vision and shared services strategy externally, reinforcing our leadership in enterprise SaaS and automotive retail technology
• Implement best-in-class frameworks (e.g., Pragmatic Institute) and agile practices to streamline processes, improve collaboration, and enhance team performance

Qualification & Requirements

• Bachelor’s degree in Computer Science, Business, Engineering or equivalent industry experience
• 10+ years of Product Management and/or equivalent experience in Enterprise SaaS, full lifecycle management. Experience in managing larger teams
• Experience in Agile software/DevOps methodologies & working with globally distributed teams
• Excellent critical thinking skills; ability to make decision in dynamic environment
• Excellent written & verbal communication skills. Experience in presenting at senior level customers & internal stakeholders
• Ability to listen & consider the points of view of others, collaborate, build consensus cross-functionally
• Financial acumen to support the development of business cases/monetization options.
• Highly motivated ‘go-getter’ driven to achieve business results with the ability to remain positive & focused on delivering customer outcomes.
• Experience in mentoring & growing product management expertise in teams using standard industry frameworks
• Track record in incubating new initiatives with successful product launches delivering market share growth
• Experience in driving partnerships & non-organic growth
• Travel up to 25% of time

Preferred

• Advanced degree in MBA, MA Computer Science, Engineering
• Expert knowledge of the automotive retail industry, relevant customer environment & technical domain
• Pragmatic Institute Experience

Benefits

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement