Director of People Operations

Key Responsibilities

Strategic Leadership

• Develop and execute global people operations strategies aligned with organizational goals and regional business needs.
• Serve as a strategic advisor to regional leadership teams and department heads, providing guidance from a people-first perspective.
• Oversee the development and management of HR budgets across global locations.

People Operations & Compliance

• Direct all aspects of the employee lifecycle: onboarding, offboarding, records management, employment contracts, and HRIS data integrity.
• Ensure HR policies and practices comply with the labor laws in each operating region.
• Identify opportunities for continuous improvement and drive efficiency through automation and streamlined workflows.

Employee Relations & Culture

• Promote a culture grounded in trust, accountability, and high performance.
• Handle complex employee relations issues and act as the senior escalation point for regional HR teams.
• Collaborate with global stakeholders to implement engagement, wellness, and diversity, equity, and inclusion (DEI) initiatives.

Performance & Total Rewards

• Oversee performance management cycles, succession planning, and merit review processes globally.
• Partner with Total Rewards and Compensation teams to assess and refine benefits and incentive programs across regions.

Team Leadership

• Lead and mentor a global team of People Operations Managers, ensuring alignment across regions.
• Invest in team development through coaching, performance feedback, and structured development plans.

Qualification & Requirements

We are looking for a dynamic and energetic HR leader who thrives in fast-paced, high-growth environments. The ideal candidate combines strategic insight with operational excellence and demonstrates the ability to influence and lead with empathy across cultures.

Required Experience & Skills

• Bachelor’s degree in Human Resources, Business, Psychology, or related field (Master’s preferred).
• 10+ years of progressive HR experience with 5+ years in a senior leadership role overseeing multi-country HR operations.
• Proven expertise in labor law compliance, people operations, and global HR best practices.
• Demonstrated success in building scalable HR systems and fostering culture across diverse geographies.
• Industry experience in BPO, tech-enabled services, or other high-growth global sectors is preferred.
• Strong leadership, communication, and stakeholder management skills.
• Proficiency in HRIS platforms, workforce analytics, and reporting tools.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)